Hannah Dropbox Community Moderator

Hey @"Confused8", sorry to jump in here. If you click on the three dots (ellipsis) next to the backups, do you see an option to delete them? Also, to see the steps that you mentioned above, after clicking on your Dropbox icon, you need to click on your profile pic and then on 'preferences'; that should allow you to follow…

Sorry to see you're having trouble here, @"onake". Do you happen to have some kind of security app installed on your computer, like an antivirus, VPN, firewall etc. that could be blocking the Dropbox app? If so, try temporarily disabling them, to see if that helps.

Sorry to see you're having trouble with this, @"thenaesgould". If you select the files in the folders and then right-click and choose the "make available offline" option, does that help? Keep me posted.

Hey @"knik007", thanks for joining our Community! After you scan your document and then tap on "next", there should be a bar for you to drag to adjust the image quality. You can set it to low, medium or high quality and the file size will get adjusted accordingly automatically. I hope this helps, but if you have any…

Hey @"Shakarshed", thanks for letting us know about this. Would you mind sending us a screenshot of what you see on your end when trying to do this, so we can have a visual as well? If you try to do this through a different browser or a private browsing window, are you getting the same behavior? Let me know and we'll go…

Hey @"Zachary G.1", thanks for bringing this to our attention. With camera uploads, you should be able to upload the videos in your camera roll to your Dropbox automatically. Would you mind attaching the screenshot you linked to your next reply, as we can't access it through the link, due to security reasons? If you can…

Hey @"DaniFati", thanks for reaching out to our Community. Are you referring to the Photos tab in the Dropbox app? How do the photos appear on this page? And if you open the photos to preview them and choose to see the info for each photo, are you able to view the metadata that way? Keep me posted.

Hey @"astuterooster", thanks for reaching out to our Community. This does sound like a strange issue both in the case of human error and Dropbox error. To be honest, there's really no way of seeing why this happened, but if you notice this happening again, perhaps you can take some screenshots, or even better a screen…

Can you please try from this page in your admin console instead?

Sorry to hear that you feel that way, @"James M.58". We'll make sure to pass your feedback onto the team and if you change your mind, let us know and we'll be happy to help.

Hey @"cakbots", since the screenshot you sent us, doesn't show the expected behavior your recipient should be seeing, can you try re-uploading your logo for branded sharing and refresh the page or try another browser, to see if that makes any difference?

Hey @"RoxanneRB", thanks for the additional info. Can you also let us know your computer's OS and version and also the version and sync status of the Dropbox app? To see the version and sync status of Dropbox, you'll need to hover over your Dropbox icon with your mouse. If you could send us a screenshot of that, it would…

Hey @"ottovr", thanks for reaching out to our Community. If you already have that material in your Dropbox account, you can definitely share it with the recipients you want. You can include everything in a folder and then share a link to that folder. Everyone with the link will be able to access the contents. Just keep in…

Thanks for that, @"eldendo"! It does look like a legit email, coming from an official Dropbox domain. It should be a link to our plans page, but you can just ignore it, if you do not wish to continue with a subscription.

Hey @"Christian K.13", thanks for reaching out to us. If you click your Dropbox icon, then on your initials/profile pic, then on "preferences" and then on "backups", you should be able to see a "show setup notifications when a new external drive is plugged in" option. By unchecking this option, the pop-ups should stop. I…

Hey @"swapnil G", thanks for reaching out to the Dropbox community. Are you trying to upload this file through our website? If so, I'm afraid that the upload limit for the site is 50 GB. For larger files, we recommend using the Dropbox desktop app. Let me know if you have any questions!

Hey @"eldendo", thanks for bringing this to our attention. What is the email address of the sender of this email? Can you also send us a screenshot of the email, while making sure you hide your own personal info? Thanks!

Hey @"Onnbrok", thanks for posting to our Community. As I'm sure our support team has already mentioned, we're still in the process of rolling out the new Dropbox for macOS version of the Dropbox app. When you’re eligible, you’ll receive a notification on the Dropbox icon in your menu bar. In the meantime, you can join our…

Hey @"sharsprague", just to confirm, do you currently only have one folder in your Dropbox folder that's syncing to your Dropbox, which contains ~4700 files and no other folders?

Hey @"Snowdog63", does making the files available offline bring back the color codes? Can you send us a screenshot of the two behaviors, so we can compare and check it out?

Hey @"Nienke77", can you make the file online-only and then available offline again, to see if that helps?

Hey @"Seema H", do you mean that you can't see their response? Can you go through your emails, to find the email chain and see if you can access their response from there?

Thanks for these screenshots, @"ECB"! From what I can understand from them, it seems that on your new computer, you've enabled our backup feature, which backs up your desktop files to Dropbox. Is this something you intended to do, when you installed Dropbox on your new computer?

Hey @"LesleyHall", thanks for the additional info. Is your space all used up indeed? What does the plan tab in your account settings show? Are you still receiving these emails? And have you checked the size of your files in Dropbox, to see which ones are taking up your space?

If they're available locally and you can open them as normal, yes. They will of course get deleted from Dropbox, but you can move them to any location you prefer.

Hey @"dunlapjs", thanks for your replies here. So, once you make the files available offline and they are available on your computer, then you should be able to drag them out of the Dropbox folder again and you won't have the same issue. The Dropbox application saves them to your Dropbox folder, which is on your internal…

Thanks for this info, this indeed a strange issue. Can you let us know if the file types of the photos and videos that do not show up are different from the ones that do show up? Meaning, what's the extension (.mp4, .png etc.) of those files?

Hey @"michenk", I'm afraid that this is not something that can be undone. However, as a workaround, you should be able to just use Google Docs etc, to recreate your files, by creating new ones and copying the contents from the files that were converted. I hope this helps!

Happy to hear that, @"NickeyMdy"! If you come across this issue again, please let us know. Have a great day!

Hey @"tdubois1", thanks for the update here. The names of the non-team members that viewed the files while signed into their Dropbox accounts, would appear in the viewer info. However, if someone viewed the file through a link and they weren't signed into Dropbox at all, they will appear as that "external participant" you…