Hannah Dropbox Community Moderator

Hey @"NickeyMdy", are you getting any error messages, like the OP, when you open the Dropbox app? If so, can you please send us a screenshot?

Hey @"Chris L.22", is it possible for you to update your macOS to 13.3 or higher? That should resolve this issue on your computer.

Hey @"BENFIT", thanks for posting your query today! If you have a Dropbox Professional or Business account, you can have access to the following shared link permissions: 1) Option to set password for your link 2) Option to disable downloads 3) Option to add an expiration date on the link You can see more info about this…

Hey @"Phunkeesea ", thanks for your feedback today. We can definitely look into this, because I'm sure there's something we're missing, so let's get into it. When you say that Dropbox keeps asking you to join, can you please elaborate? Or better yet, if you can send us a screenshot of the pop-up, that would be really…

Hey @"izzywizzy", welcome to the Dropbox Community. While you can't see the creation date of a file in the list view, if you select a file and look at the (i) info on the right side of the page, specifically in "Properties", you should be able to see the "date created" metadata of each file. I hope this helps. Let me know…

Hey @"VictorRayan", thanks for posting again, I hope you're well. Did you get a message that the process is complete? And where are you seeing this behavior? On the Dropbox website or locally on your computer's Dropbox folder? Let me know and we'll go from there.

Hey @"Wanft", thanks for bringing this to our attention. Can you please let us know the exact version and sync status of the Dropbox app on your computer? You can see that, by hovering over the Dropbox icon in your menu bar. Have you already gone through the update process for the application, to the new Dropbox for macOS…

Hey @"Rick C.21", thanks for posting to our Community. When someone upgrades to a Dropbox Business plan, their folder structure changes; all the folders and files they have in their account are moved into a folder with their name on it. This is the team member folder and everything outside of this folder, is called the…

Hey @"Pozos", thanks for letting us know about this. Can you check the exact version of the Dropbox app and the sync status of the app, by hovering over the Dropbox icon in your menu bar? Also, which macOS version is your computer running? Have you tried unlinking and relinking Lightroom to your Dropbox, to see if that…

Hey @"ECB", thanks for writing to our Community! You mentioned that you don't want your Dropbox files and folders to be cluttering your desktop, but that you want to click the Dropbox icon to access them in your file explorer. Do you mean that you'd like to see their names, but you don't want them to take up space on your…

Does uninstalling the Dropbox app, restarting your device and then reinstalling the app help?

Hey @"CR05", what Rich mentioned is true, so try to reach out to our support team, the way he suggested. Let us know if you have any issues with that.

Thanks for the update here, @"M S.1". Do you see these photos in the photos page online? Or are they missing from there as well?

Hey @"Chris956", I just sent you an email and we'll continue there!

Hey @"prb0310", thanks for reaching out to the Dropbox Community. Is it possible that it's backup files that are taking up your space? What do you see on this page?

Thanks for posting to our Community, @"Hannah_Rose07"! Actually, when you upload files to a file request, the recipient doesn't really see your email address, but they see your name. So they're going to see whatever first and last name you have on your personal Dropbox account. I hope this helps, but let me know if you…

Hey everyone, thank you for reporting this issue to us. Like @"TORLEY" suggested, anyone still having this issue, can you go to your account settings, turn off the "early releases" option and then run the Dropbox installer (without uninstalling the previous version) through this link, to see if that helps?

Hey @"Jackie123", does backup appear as disabled, when you go to your backups page online?

So, they're only missing from the photos tab, right? If that's the case, can you tap on "account", then on the gear icon, then on "clear cache" and restart the app, to see if that helps?

Hey @"Traub", thanks for posting! I moved your post to this thread with more relevant info about your query. You got it exactly right, but you can read more about it above as well. I hope this helps!

Hey @"amv67681", do you mean that you upgraded your account, but it still has the space of the free Basic one? How did you make the upgrade, please? Did you use our website and pay with your credit card or did you use the Dropbox app and pay with iTunes/Google Play?

Hey @"CR05", sorry to see you're having trouble with this. Did you contact our support team to request a refund? If so, can you please give us the ticket number of the communication, so we can look into it? Thanks in advance.

Hey @"LP58", thanks for your post! Are you trying to upload your photos through the Dropbox mobile app? If that's the case, I'm afraid you'll need to select each photo/video for upload, as there's no way to select all. However, you can use our camera uploads feature, which will automatically upload your photos/videos to…

Hey @"M S.1", thanks for letting us know about this. Did you manually upload these photos and videos to your Dropbox or did you use our camera uploads feature to automatically upload them? If you used camera uploads, can you check the camera uploads folder as well? And do you perhaps see them when you go to your account…

No worries, @"darkzack", I just sent you an email, so we'll continue there!

No need, Sebastian, I just sent you an email, so we'll continue there! 🙂

Hey @"darkzack", thanks for letting us know about this. Can we send you an email, to investigate further?

Hey @"kiwirocker", how did you originally connect this app to your Dropbox? Can you disconnect and then reconnect it, to see if that helps? We'd also suggest reaching out to the developers/support team of this app for more info as well.

Hey @"Zandiver", sorry to jump in here. Have you tried quitting the Dropbox application and then restarting it from your Applications folder? If you haven't already, make sure to restart the computer too.

Hey @"iulianbaciuonline", since our desktop app seems to be syncing temp files while the exporting process takes place, can you try quitting or pausing syncing on the app, when you export the files? That should resolve this issue for you.