Dell_Dropbox Dropboxer

Hello all, A fix has been created for this issue and we expect the update to be pushed out by next week. Thanks to everyone for the patience you've shown, much appreciated!

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

I understand how it can appear that way from the outside looking in, but I can tell you for a fact that the constant drumbeat for more flexibility in pricing plans has an effect internally within the company. As we speak, Dropbox has beta pricing structures in place that are available to select customers. We use pilots…

Welcome back to the community @"LMS23", and thanks for leaving this suggestion. The idea of flexible plans is something thats gaining popularity in the community, we appreciate you leaving this feedback and we'll take it back to the team. 

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

@"razzamatazz" thanks for flagging We're aware of this issue and its actively being worked on, although I can't provide a timeline for updates I'll circle back in this thread when we know more. 

Your suggestion for an AI assistant that can turn intent into confirmed file actions is a great use case. Thanks for the thoughtful suggestion For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

Welcome to the community @"wesss" When the Dropbox app crashes immediately on macOS, it is usually caused by leftover files from a previous install or a macOS permission issue. A full clean reinstall and permission check should resolve this. Check out this link: https://help.dropbox.com/installs/advanced-reinstall

Welcome to the community @"Lapieuvre1" Based on what you’re describing, the file request upload likely stopped or failed before it finished on the sender’s side. If only 103 GB uploaded successfully, Dropbox will show your files as up to date even though the full 286 GB never arrived. You do not need to start over. Ask the…

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

Welcome back to the community @"Prima2339", great to see you around again. The subject of plan flexibility is one we've consistently seen, thanks so much for continuing the drumbeat on this one. We'll take your feedback back to the team and ensure the sentiment is passed along.

Welcome back @"Rickmann08" Anything you upload to a shared folder counts toward your own Dropbox storage, even if your client owns the folder. On a Basic account, there isn’t a way around this, but your client can use a file request or shared link so you can send files without using your space. You can learn more about…

Welcome back to the community @"KJWSr" It looks like macOS still thinks that folder contains cloud based items that need to be fully downloaded before they can be removed. Forcing the folder to download locally and making sure Dropbox is fully synced usually resolves this. Give that a shot and report back to let us know…

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

Welcome to the community @"hölökynkölökyn" , and thanks for the detailed report. Since Dropbox itself is working, this behavior usually points to an issue with how the third party app connects to Dropbox. Please try updating the app, Android System WebView, and Chrome, then disconnect and reconnect the app from your…

Hey everyone! Just dropping in to provide a couple helpful links that you can use as a resource to keep yourself safe. If you ever want to check if a domain is associated with Dropbox or if an email you received actually came from Dropbox, check out these links: https://help.dropbox.com/security/phishing-virus-protection…

Hey everyone! Just dropping in to provide a couple helpful links that you can use as a resource to keep yourself safe. If you ever want to check if a domain is associated with Dropbox or if an email you received actually came from Dropbox, check out these links: https://help.dropbox.com/security/phishing-virus-protection…

Happy New Year @"hottiehandmade", we're looking into this but with much of our team still away on holiday it may take a little time to investigate. We'll circle back with an update once we know more. Thanks so much for your patience!

Thanks for the update and I’m glad to hear you were able to sign in. The desktop app uses your default browser to sign in for security reasons. In some cases, if the initial sign in is interrupted, the app’s local data can become out of sync with the browser session. Removing the Dropbox folders from your AppData directory…

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

@"Craxihuber" Happy Holidays! Just wanted to follow up with you and say that this issue is still on our radar. Most of the team is out on holiday break so things are moving a little slowly. But we'll provide an update when we know more. Thanks so much for your patience.

Hello everyone, just wanted to provide a quick update on Viewed Links since its been a while since this thread was updated. In the Dropbox mobile app, the Viewed links section that appears on the Home tab can now be hidden by using the built-in customization options. You cannot delete individual viewed links one by one…

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

Hello everyone, just wanted to provide a quick update on Viewed Links since its been a while since this thread was updated. In the Dropbox mobile app, the Viewed links section that appears on the Home tab can now be hidden by using the built-in customization options. You cannot delete individual viewed links one by one…

Hey everyone, As a general guideline, uploading several thousand photos at once from an iPhone or iCloud can be unreliable due to iOS and browser limitations. The most stable option is to first download your iCloud photos to a computer using iCloud for Windows or icloud.com, then upload them to Dropbox from your desktop.…

Hey everyone, You can use Dropbox’s Find duplicates option on dropbox.com to quickly locate duplicate files (including photos) and delete them in bulk: https://help.dropbox.com/organize/find-duplicate-files. If your photos are only “similar” rather than identical copies, you may need to sort and remove them manually.