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Where is the URL to send an email to support?
this is sad that dropbox.com has removed the emil URL to send an email to support why was this done?
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How can we go back to the stable version of the desktop app after installing the beta one?
Hello —- we turn on the "early release" "beta" option xxxx.3.xxxx —- so now we we want to revert to the stable version —— so we turn off the setting on Dropbox.com —- so will the client / win version now revert to the stable version —- ******.4.******
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Issue starting the Dropbox desktop app from a bat file on Win 11
Hello --- I use a bat file to start dropbox on win 11 --- I discovered this issue with the beta version so I reverted to the stable. I reported this issue to support. So now stable version 238.4.6075 comes online and the issue resurfaced From the screen shot, it seems that when dropbox starts, it executes javascript and…
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Where can I find the offline installer for Windows 11 64bit?
Where can I find and download the offline installer for windows 11 64bit
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Is there any option in the dbxcli app to pause/resume syncing?
Is there an option for the dbxcli will support a pause and resume syncing?
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If I make a folder "available offline" does that apply to all the subfolders?
What version of the desktop app is this in? When uising the file explorer on the right-click context menu, I select "make available offline" on a folder/directory. does that request change all the files and is change all the files and recurse in all the subfolders too?
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Screenshots not being saved to my account even though I enabled the feature on the desktop app
I set all the switches for Dropbox on windows to save screenshots, but nothing is being saved in the screenshot folder ---- as it turns out it seems that OneDrive is getting the images --- how to I correct this so Dropbox get the images?
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Do I need to manually make a file online-only again, after making it offline to edit it?
Just to confirm – On windows Dropbox uses symlink to make a reference to a file when “smart sync” is in effect — so on the first access to that file, the DB (windows) client will fetch the file from dropbox.com. Once the file is downloaded to the client, I can then process the file. After I finish processing the file, is…
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When will "Vault" become a regular folder?
so today is the day that I would not need a pin to open the vault folder -- but 21 hours into 3/4/2025 I still need a pin to open the vault --- when?
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How can I set the frequency for Dropbox Backup to run?
I have backup turn on for my documents folder --- how do I set the frequency for the backup to run?
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Is there a way for the desktop app to not sync a folder, while it's being accessed by another app?
I have a portable app that runs on windows. instead of copying it to a usb drive, I put in a subfolder in the dropbox tree --- this schema works quite well --- on issue that I have from time-to-time, is that the db app might try to upload files that the app uses and for the most part those files are work or temp files that…
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Questions about a recent update of Dropbox Backup
Hello — After my windows computer restart today from April “patch Tuesday” — I got a pop-up window from dropbox that there was an update to “dropbox backup” AKA “backup” I let it do the update — it took some time — now after the fact there was over 8.000 file in my documents folder. After the update finished, I could not…
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dropbox service in windows
There are numerous messages in the event log for dbxsvc -- the Dropbox service -- should I be concerned about this
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Desktop is stuck syncing hundreds of files
Hello – I just turned on one of my laptops that had been powered off for about 2 months. Like all of my computers is connected to my Dropbox account. When the computer started up, Dropbox started to “sync” all the file changes for the past 2 months. It started out with a count of over 3000 files to be downloaded and over a…
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backup registry keys / orphan setting
Hello — any help on this would be greatly appreciated I was having a problem with the “backup” option — when I plug in a usb drive — I was not getting the prompt to back it up. So started a chat session with support. In hindsight it now seems that number of solutions suggested for the most part was trial-and-error, except…
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Timestamp on uploaded content not showing the time the actual file was created.
Hello ---- I add some photo from my phone (via windows) to my db folder ---- It turns out that the date/time of the files were not of the time the photos were taken but when I download them from my phone --- I manualy use the windows file explorer to correct the date / time, but it seems that that info was not sent to…
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There's a red indicator on the Dropbox icon in the system tray, what is this?
Hello --- it looks like there is a number one (1) in a red dot on the dropbox icon in the system tray -- what is this and what does it mean? Thanks
