tess e Helpful | Level 6

totally 😞 

It deleted them immediately, not 30 days later. But at this point I Guess it doesn't matter. The files are gone! Since I realized I was screwed and had to find a way to stop DB from interfering, I make sure all new files are marked to keep only on my computer. Otherwise Dropbox immediately snags them.

I believe it was May 6th. The insane thing is that I am on a free plan. I had removed and reinstalled drop box because it was not working right. The moment I reinstalled it went crazy. I was told it would only grab our files in a paid account, but that is incorrect. I kept getting messages that dropbox was full and I…

Checked there day 1. not in recycle bin 

SAME EXACT ISSUE I HAVE BEEN COMPLAINING ABOUT SINCE MAY 

ok, I followed instructions thank you. It appears I stopped the sync of my personal files but I am still waiting to see them released back to my pc. They still show the blue circle that appeared the moment I reinstalled DB and all hell broke loose. When does that go away and leave my pc in peace? 

wow! what a mess! so sorry you are dealing with this too! good to know I am not alone! 

I just don't see a way to stop the pc syncing and stop it from moving my things into a db folder 

There should be a button to push to stop syncing to pc. When mine started the massive original backup the minute I reinstalled DB, it created DB folders for all my pc files. I did not approve it and would be nice if there was an option to stop the back up from pc

I feel you! I have been sent a message on how to stop the syncing but it isn't working, everything I put in my files now ends up on db and if I delete some in DB they delete off my pc now. So frustrating! 

That would be so great Megan! I just want it to stop backing up my pc files and only keep the ones we downloaded for business reasons only. I cant find the details on my DB page that are in the link you shared 

DB is blaming us it appears. My company uses the free version, I am sure, so I have no way to get help unless I myself purchase space. Why would you purchase space if you are feeling like it is a bribe?

😞 I hope you get some relief and find a solution. If you do, please share! 

totally agree! 

I didn't activate anything or agree to anything. I reinstalled DB because it was acting up and immediately things got weird! 

I didn't approve anything. DB was not working so I uninstalled and reinstalled and suddenly while it was setting up, I got hit with a virus and then all my files started disappearing and the next day my pc files were in dropbox and I was getting a notice I needed to buy more space. (Scam alert!) Many files were suddenly…

But Rich, when you try to replace them into your personal files it still keeps them in a dropbox sync and most of us don't want all of our personal files in dropbox, That should not have been a dropbox decision! 

same problem here! This seems very invasive! I did not approve them to take my files off pc. Now no way to keep them and many are deleted completely. Seems like a ploy to get us to buy more storage. Should be illegal.