Comments
-
-
@"Nancy"I tried what you suggested, it made no difference.
-
I'm in the UK. The error only occurs on my newly reset w10 laptop, I never had any problems before either online or with the app.
-
Hi @"Megan" Yes I can see your email messages, I just can't reach the ticket using the link in the email. And I can't find anywhere on my support portal to view support tickets. Can you send me a screenshot where to find this please?
-
I'll try SP1, thanks @"Frankee787"
-
@"Megan"you keep sending me emails saying a ticket has been created (#21908858). But I can't access the ticket. When I click on the link in the email, it takes me to the Support home page, not to the ticket. Also, in the Support portal, I can see nowhere to view tickets - where should the link be on the home page?
-
This is what I see on my screen:
-
Hi @"Walter" At this moment, I've checked that none of my PCs, nor my phone, are logged in to the app. I don't use a VPN, or a proxy server, or any 3rd party antivirus on this laptop. I tried disabling the Windows firewall and Defender, but the result with Dropbox was still negative. The Windows 11 PC has Norton antivirus…
-
Hi @megan I can confirm that Dropbox is working fine on the web, and also on my 3 other PCs (2 x W10 and 1 x W11), and on my phone (though obviously not all at the same time). The laptop on which the app won't work was also fine before I upgraded it with more RAM, a SSD drive and a clean W10 install. I have no additional…
-
Hi, I've been having this exact same problem starting today. I use Dropbox Basic on a brand new PC with Windows 11 Home, and on an older machine clean install of Windows 10. Also occasionally on a work computer with Windows 10. And when I'm away from home, I use the app on my phone. I am aware that I can only have 3…
