sbryant

Thanks for following up, Jane. As a note, the help page actually instructs users to contact Sales or Account Management for the SOC-2 report, so this page may need to be updated. (https://www.dropbox.com/help/security/standards-regulations#SOC2) I actually contacted both groups before pinging the Twitter handle. When I…

in How can we get a copy of the Dropbox SOC-2 report? Comment by sbryant August 2017

FYI, I finally managed to get the SOC-2 by tweeting at their support handle. It's unfortunate, because all other avenues of following up with support, sales, and account management numerous times failed. Instead I was just just bounced around from agent to agent and redirected to contact the same numbers over and over. And…

in How can we get a copy of the Dropbox SOC-2 report? Comment by sbryant August 2017

Ticket #6195059: Dropbox Business Support Chat Ticket #6172283: Dropbox Support Ticket #6123063: TEAMS: SOC2 Report

in How can we get a copy of the Dropbox SOC-2 report? Comment by sbryant July 2017

Yup. The sales rep says he created a task in the system which, in spite of numerous follow-ups, has been waiting for his manager's approval for a week. This is apart from the other three tickets I have sitting with the support team.

in How can we get a copy of the Dropbox SOC-2 report? Comment by sbryant July 2017

sbryant Helpful | Level 5

Comments