sarah2023 Helpful | Level 6

Hi Jay, My iPhone has 84.6GB of 256GB used...

Hi - That process worked for my iPad but not my phone. It seems like a lot of steps just to move a file from the Dropbox app to my device. What happened to just saving to the Camera Roll? Is this something that can be looked into further? Are there other people with this same issue? I really do appreciate all the help and…

Happy Monday! Thank you! I had already done these things but did them again. Removed and installed app, checked for updates to app (none) and restarted iPad…I can download or it goes through the process but can not find the file on my iPad or iPhone anywhere…

Yes that is what I did. It says I have used only 101.3GB of 2TB in iPad storage. I have more than enough room.

Hi Jay, The space I quoted is what is on my actual device (iPad Pro) and not the site…I went into my settings and storage available on IPad…

Hi - I have used 100GB of 2 TB on my iPad…is this what you mean?

I never thought of that one! But I just checked and I have almost 2TB of storage available so that is not the issue… I really appreciate all your troubleshooting and hopefully we figure this out.

That is actually the first thing I did on both my phone and iPad…the only thing that has done anything is clearing the cache so I can at least download…its just finding the darn files or getting them to go to camera roll…

Hi Hannah, I tried it with a couple other different video files and the same issue. They download but don’t show up in the camera roll or anywhere on my device.

All devices I (we) are using are up to date. iPad is 16.2 and iPhone is 16.2 as well.

The file was created by someone else and added to a shared folder. It is not located anywhere on my device as I have used Search for the file…. I used to be able to just save the file and it would be in my camera roll but that is nolonger happening for myself or my husband that is having the exact same issues.

Hi Hannah - thank you for the reply. I cleared the cache and it seemed to work on my iPhone but it doesn't appear in my Camera Roll? I can't find it anywhere...is there something else I can do? Thanks again!

I forgot to add, if I don't get the error message, where does the file go? It's not in my PHOTOS....thanks!