sarah copland Helpful | Level 6

Hi Rich thank you very much for the information above. I dont think my Dad had the files app unfortunately, at least I cant find it on his Ipad. Thank you though.

Hi Megan thank you so much for your response. I brought my Dads Ipad into work to get some help here and whilst trying to log into the wifi here it has logged me out of his Dropbox account. So I think we are sadly back to square one. Unless I can access his passwords in the settings, how would I do that? Thank you

Hi Nancy, thanks so much for checking in. No, still havent got any further with the photos unfortunately. As above I dont know if it would work on a browser instead of in the app but as we dont have the p/w there is no way of checking. Thanks 

Hi Hannah, Thanks again for coming back to me! I cant see where to select all and then change the name, or even where the individual file name is? 

Hi Hannah, I attach a couple of screenshots of what I can see. Some files don't appear to have extensions at the end... Thankyou!

Hi Hannah! Thanks for coming back to me. Yes, I am getting the error messages in the Dropbox App (on an I-pad) when trying to view the files. I will try your solution this evening and let you know if it works. Thanks again, Sarah

Thanks Mark! I have made some progress, we have managed to access his account via one of his old devices, and amazingly it was still logged in! There are hundreds of photos there, however most of the images are greyed out and the message states "This file cant be previewed, to view this file open it on your computer". Have…

Hi Jay Some progress on this, we have managed to access his account via one of his old devices, and as you suggested it was still logged in! There appears to be hundreds of photos there, however most of the images are greyed out and the message states "This file cant be previewed, to view this file open it on your…

Hi there, Thanks for your response. In terms of the documents required I can look to getting a court order however there was no POA or anything to evidence this in the will. Unfortunately there is no way of accessing his dropbox via an existing device as it has locked out now. Is that really everything we can possibly do…

Hi Hannah, Thank you and thanks for coming back to me Sure, I seem to have 2 ticket numbers, I will pass them both on Ticket #23608076 Ticket #23006764 Hoping one of those is the right one. Apologies, I raised this quite some time ago and have lost track as to where I got to with it. Many thanks in advance Sarah [removed]…

Hi @"Jay" Apologies, this doesnt relate directly to the thread above but is a similar issue that I have been trying to resolve for some time now, I am really hoping you can help please. Carl from the legal team contacted me sometime ago. I tried to message him back but it was returned to me..this is my message Hi Carl, We…

Hi @"Nancy" The other problem we face is that we are now locked out of my late Dads email account due to the p/w expiring. Is there any way his drop box could be linked to another email address, such as my own? Again, any help would fantastic. Thank you

Hi @"Nancy" Thank you for your response and apologies for the late reply from me. I have tried to reset the p/w as we have the email address linked to his account but no joy. We have almost given up, if you could offer any further help it would be greatly appreciated. Thank you! 🙏

Hi @"Megan" / @"TownerLaw" Hope you are well, I am desperately trying to access my late fathers dropbox account, if there is anything you can do to help I would be most grateful! Kind regards Sarah Copland

Hi Megan Hope you are well, I am desperately trying to access my late fathers dropbox account, if there is anything you can do to help I would be most grateful! Kind regards Sarah Copland

Hi there, I am desperately trying to access my late Fathers drop box account as it contains so many pictures and memories, can anyone help with this please? Kind regards Sarah Copland