Comments
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Hello Megan, thanks for getting back to me! I am in contact with dropbox support about this, I have forwarded all information to them. Here is my current ticket: https://www.dropbox.com/support/ticket/19480527 If you can also have a look at it, that would be great!
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I'll join you for that 🙂
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Great, the ticket number will hopefully help. Thanks for your support. PS: Ever though about working for the DropBox support team 😉
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That would be a great help. Could you send it to: [personal information removed per the Community's Guidelines] (I will fish it out of my spam folder then 🙂 Thanks
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Hello, thanks for your reply. Yes, I was in a call with an agent. But as you described, they don't know their software. She stated: It is expected behaviour to show 0 bytes and no thumbnail for "online only" files. Strangely: It works perfectly on Microsoft "OneDrive". OneDrive shows Thumbnails and filesize for "Online…
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Hello, I am still having the same issue. Is there any working solution for this? All my "online Only" files show a file size of 0 kb and there is now thumbnail of the image or video available anymore. They used to show the actual size and thumbnails, although they did take up just tiny space on the local hard disk. It is…
