nige45 Helpful | Level 5

Hi Jay, To be 100% clear: I assume that your answer "yes" applies to my "do I just dive in at step 3?" Thanks

Thanks for this, Jay. I have clicked on the link in your message, and looked at the instructions for advanced reinstallation; I am not at all sure that I am competent to follow them. There are terms I do not understand, such as system tray and Windows Registry editor - hopefully I can google these. I note that step 1 says…

Hi Megan, Thanks for your reply. Firstly, I meant that when I visit my account online, my files are listed under "all files", and their content is displayed by clicking on the filenames, as usual. Secondly, I have not knowingly enabled any Backup process. And when you refer to content inside your Dropbox folder, I am not…