mickey_muds Helpful | Level 6

Comments

  • After several attempts of troubleshoting, trial and error on several settings... uninstall / reinstall desktop application unlink / relink my computer proxy / no proxy fix hardlinks and permissions reset OS folder location and reset file warning options leaving laptop online for days and nights waiting to sync from the…
  • Hi @"Daphne" Thanks for the response. Here are the screenshots from my desktop app task bar. Did another round of troubleshooting... Uninstall / Reinstall and unlink / relink my computer but still no cure. Syncing to laptop is stuck for many days now.
  • Hi @"Walter" , Yeah they are all loaded in the cloud. Just not syncing / downloading to my laptop. Unfortunately, I have reset my phone already so I dont have the original files anymore. Strange right?
  • Hi @"Lusil", Yes, I have been using the latest version 100.4.409 ever since. I have reinstalled the application twice as part of my earlier troubleshooting. Here is the screenshot from my taskbar. Prior to June 22, all camera uploads files were sync so I don't think its due to the filename format created by my phone.…
  • Hi @"Jay", Thanks for the response. I followed the instructions from the thread you gave. The Fix HardLinks and Fix Permissions. I even restarted my laptop twice. However, the issue is still the same until now. It just shows "Syncing 8 files" and when I click to see the Sync Queue list, all the files are "Waiting to Sync"…