matsuli Helpful | Level 6

Yes please

Yes

I’ve tried incognito browsing but same issue. PDF downloaded fine.

Yes, it plays fine. See attached screenshot

50mb

Hi Jay Just tried using Crome (instead of Safari) - same issue. i click on the download button but it doesn't download. See attached screenshot

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All it shows is backing up of my mac local folders, not the external drive. It seems as if Dropbox app is not recognising the drive

Here we go

my dropbox desktop application (on mac) doesn't have a 'sync/and backups' tab.

Dropbox version: 164.4.7914 Mac OS Extended (Journaled) format

As below, there is a spinning ball on the grey rectangle...this is in the app on the mac

Nothing showing up... Web is not showing a new backup App on macbook is showing a backup in progress

Having deleted the backup that showed error, and starting again from scratch I cannot see any new backup as it now may be in progress. But it is 1.2TB

Yes, on the backups page

1. No dialogue when I connect an external drive 2. External drive not used on other computers 3. Sync status says all synced. ...In the meantime I have deleted the old backup and have started to backup the external from fresh; I'm just not sure it is working

I need help to get dropbox to backup my external drive again. Current status when I connect the drive is "error". The dropbox instructions are to re-connect the drive. Doing this doesn't work. Do I need to delete the existing backup and start afresh?

Solved after a message to support - this worked for me In order to help you with being unable to receive a notification for external drive backup, can you please relink your account? This is to ensure to refresh the data on your device. 1. Sign in to dropbox.com with one of the accounts you’d like to unlink. 2. Click your…

Same issue here. Have sent an email to support but judging by the response and comments here this feature is not production tested at all....