manual

My ticket finally got escalated to someone who is an "account security manager" at Dropbox, and after verifying my identity, they helped me with resetting my password, which removed the requirement for the 6-digit code as well. If anyone from this thread is still trying to get through support, keep trying! Ask for an…

in How can I access my account with an expired password and no access to the email address? Comment by manual December 2021

I wonder if I could use GDPR to correct my email address, as my account should have my full name on record. This is identifiable information after all.

in How can I access my account with an expired password and no access to the email address? Comment by manual November 2021

I was wondering if I should give Dropbox another chance for a while now, but after seeing this thread and how unprofessional Dropbox's response is, I've decided that I won't ever use this service again and will advise others against it. There are way better options out there.

in Apple Silicon (M1) Desktop Sync Compatibility Comment by manual October 2021

I doubt you're gonna get far with this @"Candacejack" unfortunately. Dropbox did a bunch of manual verifications on me, concluded that I'm the owner of the account and then proceeded to reset my password, locking me out completely. Now I'm not even getting a prompt to enter a code anymore, and Dropbox is telling me that…

in How can I access my account with an expired password and no access to the email address? Comment by manual September 2021

Hi Jay, could you please also help me? I’ve started a ticket regarding this, but nobody is responding to me after a week. Ticket #12580705

in How can I access my account with an expired password and no access to the email address? Comment by manual June 2021

manual Helpful | Level 5

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