lpvmc Collaborator | Level 9

Thanks Megan, your help was great and much appreciated. Kindest regards, Leo.

Hi Megan, Thank you for this clear explanation; it is very helpfull. I opened the Dropbox Backup feature and see this statement: 'After the initial backup, any changes you make to files and folders on your computer will be reflected in Dropbox Backup.' Reflected means that the changes I make to the files/folders on my PC…

Thanks for your help Megan: it is much appreciated. The textfile was located on the desktop of my PC. With Dropbox open I clicked: New > Upload. Tried your suggestion with the help of my textfile and I see the changed version using: 1. App > World icon; 2. App > Folders and 3. Explorer > Dropbox and on my devices. The file…

For my test I used the app. I made a text file for my test on my PC. Then downloaded it into Dropbox. Next IO changed the file on m,y PC and checked if anything changed to the file in Dropbox: 1. explorer > Dropbox; 2. App > World icon 3. App > Folders. None of the testfiles in Dropbox showed the changes I made. 'Keep in…

Replied to the mail. Clicking the link opens the chat. Should I do that and start a 'new discussion'?

I did not. I finished the chat when I got the same question 3 or 4 times; of course I tried to answer them. I have looked for a way to get in touch with the 'supportteam' but there is none. So please help me! The questions in my last post sound desperate, but that's the way I feel.

Unfortunately it is not possible to get in touch with a real person. I have to use AI again, but that didn't help earlier. Any suggestions to be able to get in touch with the 'support team'? Mail address or tel. number in the Netherlands?

I have a Dropbox Plus account and should get 'live chat support', available between office hours. Is that what you mean? If so, will try tomorrow. KR, Leo.

I really hope someone picks up this thread. the Dropbox icon in the taskbar has a red '1'. I add a prtscr of the app when I open it; the content of Dropbox on my PC is not the same as on my i-Phone and i-Pad. I would prefer tom keep the content on my i-Phone and i-Pad. The most important part of what I would like to keep,…

What you call a support team is AI or whatever, right? Unfortunately my problem is not solved and I am asked the same question again and again. Is there any other help available?

Okay, but what could be the question to ask them?

The one big folder I checked is finished; has a check in front of the folder. The Dropbox icon in the taskbar is still 'syncing': the same files/folders I mentioned in my post above. Nothing new though.

Opening via the Dropbox icon in the taskbar and click Folders I see my large folder and some extras; not sure where those come from. The checked items in the selective syncing option are gone; I think this is good, right? The Dropbox icon still shows the syncing icon (two blue turning arrows). Clicking the icon shows the…

Everything looks the same. As explained above I checked just one folder (a very large one of 45 GB) and unchecked all the other folders. The app could be syncing the subfiles/folders from the large folder. But I realized the large folder has been replaced from C to D-drive.

Closed Dropbox app, uninstalled Dropbox, installed Dropbox (no 'advanced option'), signed in, unchecked all but the largest and most important folder, received a message saying I am signed in. Hereby the prtscr with the desktop app opened.

I didn't maker any choice (sync all or sync specific folders) but the icon in the taskbar is syncing… ?????

I did sign in to Dropbox. When I click the Dropbox icon: waiting to link to a dropbox account. 'So, please follow the same process': close, uninstall etc? How can I find the 'advanced' option?

All the folders I have in Dropbox are also on my D-drive (as a back-up): so that's okay. I did find my Dropbox, with all the folders (as on my D-drive) in it, in my user profile directory > Dropbox . Uninstalled Dropbox through Star > settings > apps > Dropbox. Clicked re-install. Did not see the 'advanced' button. Was…

I think I understand what to do but have one question. In the instructions: 'choose the parent folder of the existing Dropbox folder for the new install'. Dropbox is installed on the C-drive. I find Program Files ( > Dropbox recovery > empty) and Program Files (x86) > Crash Reports (empty) and Temp (empty). Is this normal?…

After posting my comment I have your post back. I will follow your instructions and report back a.s.a.p. KR, Leo

Sorry for my late response: hospital visits are to blame. Not sure I am on the right page; don't see the page indicated as usual. The Dropbox icon in the taskbar is still syncing. Cannot find your last post. I obviously made a mess of my Dropbox account. Is there a save way to start all over again without the risk of…

Thanks for the explanation. The Dropbox icon on (the far right of) the taskbar is still syncing. I obviously made a mess of my Dropbox account. Can you help me to repair Dropbox to work as it should? Thanks in advance.

In my post of 30-06 I explained that I tried to apply selective syncing: 'I unchecked 199,7 GB of folders.' I cannot find a place where it shows that I unchecked folders. Am I right that 'online-only' is the most practical solution to save space?

What I did is replace folders (> 100GB) from the desktop to the D-drive. Checked C-drive and have 118 GB available. So that looks okay. I have a question: I use Dropbox to store folders in a safe place away from my PC. Why does Dropbox use space on my PC? It implies that folders take double the space: the original folders…

Thanks for your help. I removed more than 100 GB from the C drive to D. Unfortunately this change doesn't show when I check the C-0drive. Don't understand this. Yes, I did find selective sync settings. I unchecked 199,7 GB of folders.

I hereby add the prtscr.

Could you please respond to my post 26-06? I explained I didn;''t understand the comment I got. Clicking the Dropbox icon in the taskbar has this red cross. When I open it, all kinds of files/folders are syncing, which leads to…? Clicking the globe opens Dropbox (or and most of the files/folders have the syncing symbol in…

'If the folder isn't showing up in the app's preferences under the sync tab in the selective sync section,..' I am having trouble following this instruction. The Dropbox icon in the far right of the taskbar (next to time and date) has a red cross. I think that means that there isn't enough space on my HD. Dropbox is a…

After I wrote the above response I went for dinner. Coming back to my PC my Dropbox account was found; all the folders I dropped into Dropbox in the past are there: good news, right? I checked to see if the folder from post 1 had synced: unfortunately not. Is there still something I can do?

Clicking the Dropbox icon in the taskbar (underneath the screen) I get a message: Your Dropbox-account is too big for this PC (22,9 GB available). My Dropbox Plus account is 1 TB. I know I have only 22,9 GB available on my PC (C-drive). I clicked Selective syncing and have the option to check all kinds of folders. The…