kiersten_s Helpful | Level 5

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  • After a whole run around where nobody was really sure what was going on, clearing my cache and cookies ended up solving the problem!
    in Files won't open in Chrome Comment by kiersten_s September 2019
  • I have a few Chrome extensions, but no ad or pop-up blockers and none that are new or have been updated recently. The loading screen goes away faster than I can get a screenshot to go through, but it's two grey rectangles that go toward each other and then merge and the word "loading". Then after that the page goes…
    in Files won't open in Chrome Comment by kiersten_s September 2019
  • Chrome isn't showing any pending updates, and the browser has restarted multiple times since the issue began. I opened files without a problem in Edge and Firefox, and also on Chrome on another computer. DOC, JPG, JPEG and XLSX files open fine. Those are all the types I can find in my folders. (Also, I just realized I…
    in Files won't open in Chrome Comment by kiersten_s September 2019
  • Thank you! I tried incognito mode and it still didn't work. Where would I look to see if something might be blocking it? That does seem like the most likely answer. I edited my original post to give a few more details about potential sources of setting changes.
    in Files won't open in Chrome Comment by kiersten_s September 2019
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