kenr Helpful | Level 6

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  • (sorry for the large line/paragraph spacing, not sure why this is happening?) Support rolled back our entire account. Great, data and folder structure appear to be restored. Prior to rollback, I uninstalled Dropbox from EVERY SINGLE DEVICE so no way could they interfere with rollback and access our account. After rollback,…
    in Un-syncing DELETED/MOVED folders instead of "un-syncing"!?! Comment by kenr March 12
  • Yep ... same thing happened to me. Support claimed I "DELETED" them on my end ... nope. I UNSYNCED them using the desktop app. Don't care what their logs say, I did not delete them intentionally or unintentionally. Then support rolled back our entire account. Great, data restored and folder structure correct. So I resynced…
    in I have thousands of files deleted - how did this happen? Comment by kenr March 12
  • Was thinking that might be the case, totally not unreasonable. Fortunately .... upon discovering the problem I immediately disconnected every device we had from "syncing" to the jumbled mess on your end. Fortunately .... data files we do use daily still existed on a couple our devices only because they couldn't sync.…
    in Un-syncing DELETED/MOVED folders instead of "un-syncing"!?! Comment by kenr March 9
  • Hi Jay, thanks for the prompt response. sorry for my duplicate posting, a ****** lag on my end from when I reply till it showed up here?? "1st attempt at support rolling back our account ..." appears to have been a premature assumption on my part. About 24 hours after support said they would rollback our entire account I…
    in Un-syncing DELETED/MOVED folders instead of "un-syncing"!?! Comment by kenr March 9
  • forgot to answer your question ... I unsynced these folders via desktop app on MacBook Pro. NONE of these folders were initiated by this device and never got a pop-up prompt "do you want to delete these folders EVERYWHERE" (or what ever it says). Update: 1st attempt by support at "rolling back" our entire account to a…
    in Un-syncing DELETED/MOVED folders instead of "un-syncing"!?! Comment by kenr March 7
  • oh forgot to answer your question about unsyncing ... I unsynced them via DropBox desktop app on a MacBook laptop. That device created maybe one or two new Dropbox folders at most, was not the "originator" of the other 99.9% of our Dropbox contents. Those folders disappeared quickly, as expected, from the device, but…
    in Un-syncing DELETED/MOVED folders instead of "un-syncing"!?! Comment by kenr March 6
  • Hi Megan thanks for responding. Don't be offended but ... are you a real person or AI Chat/Support Bot ... just curious. Deleting and relocating folders/files due to a simple "change what is sync'd" request is a SERIOUS bug. Hope you find and solve that glitch. "Rewind" function has been about useless from my end. It seems…
    in Un-syncing DELETED/MOVED folders instead of "un-syncing"!?! Comment by kenr March 6
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