katiekckc Helpful | Level 5

Thank you so much for this - this seems to have resolved the issue!! :-) 

It is Android 16

Thank you. It is all done via their mobile as they don't have access to a laptop. They open the Dropbox app and click on the folder pick and click what file they want to open and edit. They click on that and normally it would open that file in windows but it keeps asking her to sign in and says she doesn't have permission…