joao cruz1 Helpful | Level 6

Comments

  • Hello,, This is a big BUG from Dropbox, I lost all my info and probably I will not be the only one. I just cannot understand how was possible for me to see the file been saved and updated since the bigining of the year, and one day everything is gone.
  • Hello Megan, That was exacly the place were I look it. In attach you see a picture that I take today. On last 29-08-2023, the last activuty was back in april. And yes, I use the desktop app to open and edit files. When I save the files the sincronization with dropbox is not done. 
  • When I try manually open Excel and look for the recent files, the mentioned file and all the excel files in drop box are not mentioned there.
  • Hello Jay, The second option I already try. Yes it's true that I have 2 accounts but the 2nd one I rarely enter on it and there is no document there. Looks like is the first option, the drop box lite app does not allow to edit files inside it. So in that case were was the file save every day since the begining of the year?…
  • Hello Walter, I already discuss this with Mycrosoft and what they said to my is to ask Drop Box. I think there is a problem with the app on sincronization the changes/saves on excel files. And now I'm between 2 forums where we try to find the guilty instead of looking to the solution of the problem.
  • Hello Hannah, I already made several tests and the problem is on the dropbox lite app. If I put a new file (PDF, Excle, WOrd, Picture) on Dropbox lite, the app sinc with drop box online and it's avaliable in all devices. If I change the name of a file, even excel, it also update. If I open an excel file and edit it's…