consettprint Helpful | Level 6

@"Lordfader" I’d say exactly the same as @"Juhn" here. From everything I’ve dug into it really does seem to be a File Provider Extension conflict somewhere on the system. If there’s any other app using a File Provider (MEGASync, Creative Cloud, OneDrive etc) it’s definitely worth disabling it temporarily to test. Fingers…

I’m so pleased it’s worked for you too mrosenbergnyc! I’ve had no complications whatsoever with Creative Cloud since changing the setting. I use Creative Cloud for all my work and everything’s been totally fine. I think it would only really cause an issue if you were using the file provider side of Creative Cloud (similar…

Hi Putra, I’m really sorry it didn’t work for you. If you haven’t already @"Lordfader" mentioned a solution further up that might still be worth a try he also didn’t have the Creative Cloud File Provider extension so hopefully that one helps. And yes I have exactly the same thumbnail issue as you. Years ago (after one of…

It seems like this might be a File Provider conflict more generally rather than Adobe specifically almost like when multiple apps are using File Provider at the same time, Dropbox loses its ability to show the overlay icons. It might be worth checking whether there are any other apps on your Mac using File Provider (cloud…

Morning @"Lordfader" thank you so much for taking the time to dig into this. I’ve checked those exact settings on my Mac and unfortunately Dropbox was already enabled under All in Background and also switched on under Extensions - File Providers so in my case that wasn’t the cause (I wish it was). I have managed to get a…

Just wanted to update everyone because this has fixed it for me after days of trying everything else. This turns out to be a conflict with the Adobe Creative Cloud File Provider extension not macOS itself and not Dropbox legacy vs File Provider. What worked for me (found by @"Juhn" huge credit to them): * Open System…

Juhn you are an absolute lifesaver. Thank you so much for sharing this. I’ve been trying to get my Dropbox sync icons back for days, tearing my hair out and this was the fix. Turning off the Adobe Creative Cloud File Provider extension immediately brought all the Dropbox Finder sync/status icons back for me. For anyone…

Thanks so much for explaining this Putra. The fact that the icons were still showing on Tahoe up until very recently (the same as Med54) then suddenly disappeared really does point to this being a recent Dropbox desktop update rather than anything OS related. That’s reassuring in one sense but also frustrating. It’s…

Med54 thanks for clarifying. The fact that this is now showing up on Sequoia as well as Tahoe and Sonoma pretty much confirms this isn’t an OS specific issue at all. It really does point to the recent Dropbox desktop update for macOS. My work setup is very similar to yours we’re also on a large Dropbox Business account…

Lordfader welcome to the club although I wish it was under better circumstances. Thanks for sending over your issue too. What you’ve described matches exactly what the rest of us are seeing which makes it impossible to manage online only vs offline files properly. The fact that syncing works, files appear on other machines…

Med54 thanks for explaining yes exactly this. Everything appears to be syncing but without the icons there’s no way to visually confirm offline vs online only status which defeats the whole purpose when you’re actively managing large working folders. Just to add another point I’ve just spoken to someone else in our company…

That’s really helpful Med54 thank you. That timing lines up exactly with what I’m seeing too. In my case the Tahoe update happened at the same time so I suspect Dropbox updated in the background too and I just didn’t notice it which makes it look like an OS issue when it’s probably the Dropbox update that coincided with…

Thanks for sharing this Med54. Do you happen to know roughly when your Dropbox app updated (was it in the last few days)? I’m wondering if this is tied more to a recent Dropbox update rather than the OS itself. In my case my Mac updated to Tahoe but it's possible Dropbox also updated in the background and I just didn’t…

Hi, Megan thanks for coming back to us. I’ve checked everything you mentioned and can confirm the following • Sync status when hovering over the Dropbox menu bar icon it shows 'Up to date' so the app itself is running and syncing normally. • Dropbox context menu when I right click files and folders inside my Dropbox folder…

Hi Nancy, thanks for getting back to me. Yes I’ve already followed all of those steps including fully quitting Dropbox via Activity Monitor, restarting the app from Applications, force quitting and relaunching Finder and checking permissions. I’ve also tried an advanced reinstall and every other troubleshooting step…