carljohan Dropboxer

Hi David, You can include screenshots by posting a Dropbox link to the screenshot. Once you hear back from support you can also respond to the email and include a screenshot in your response. The reason I asked you to include names of specific files was so that the support agent would be able to see if the files were…

Hmm... In order to troubleshoot this further, we'd need to look at some specific files that shows this modified date and see if they have been changed at that time. In order to do so, could you please contact us at https://www.dropbox.com/support with one or two examples of files where you are seeing this, as well as a…

Hi David, Depending on which date you are referring to, this could be the date when the files are created or modified. If you see that multiple files have the same date and time, it's possible that they were modified by some third party software. For example, if you are using a backup or anti-virus software, it is possible…

Hi ******, It isn't currently possible to download folders that contain more than 10,000 files or are larger than 1 GB via the web interface. If you need to download a folder larger than this, the best way to do so is by adding the files to your Dropbox and allowing them to download to your computer using the Dropbox…

Hi there and thanks for the question! There's currently not a way to receive an email for when files have finished uploading, but you can see all the changes to your account on the Events page here: https://www.dropbox.com/events You can also get notifications from the Dropbox desktop application or by using an RSS feed.…

Hi Gareth, Thanks for following up and sorry to hear that this isn't fixed. Our support team would be happy to help you with this. In order to get in contact with them, please go to https://www.dropbox.com/support and select the options that best fits your question to find a solution to your question or to submit a ticket…

Hey, If you are still not receiving the email, please write in here: https://www.dropbox.com/support so that we can look further into it. Thank you!

Hi, Could you please check your spam folder to ensure that no-reply@dropbox.com is not blocked? Could you please also add no-reply@dropbox.com to your address book and request another email verification email? Thanks!

Thanks for clarifying! Dropbox should be able to see all the photos that are in your Camera Roll. Are these photos in your Camera Roll or in another app on your phone? 

Hi Shirley! Could you make sure that you have enabled Automatic Camera Upload on your iPhone? You can read more about this here: https://www.dropbox.com/help/307 You can also read more about how to upload your photos to Dropbox here: https://www.dropbox.com/help/289 Hope this helps!