Comments
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I followed those instructions in an incognito window so it wasn't logged in, using my email. This time it sent an email with a ticket number: 21946142
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The card lookup tool expects some 12 digit code which does not match the format of the code on my bank statement. As others have said in the forums, the bank statement show a 7 digit followed by another 10 digit, and does not match the format. I followed the form and submitted a request, but no, there is no mention of a…
