battiman Helpful | Level 6

Hi, Nick! Any progress on this that you care to share? I am not experiencing this issue on my machine, running Monterey 12.1, Dropbox version 170.4.5895, but I did see the same thing on my other laptop running Ventura (not on the Dropbox version though). After some digging and contact with the advanced support team at…

So an update to whoever finds this thread... The issue, that was considered and handled as a bug last year, is now considered as a drawback of Ventura. The developers at Dropbox does not intend to try and solve it and you get no help from the support team. I understand that Dropbox is in the hands of Apple and if there is…

EDIT: I just now noticed that the screenshots were removed for some reason. You just have to take my word for it. So you are basically telling me that of the two screenshots I posted, the one from the machine running Monterey is displaying some kind of bug/unexpected behavior when the files display the logical file size…

@"Jay" I am not sure if you're trolling me here 🙂 I assume you have read the thread? It makes me crazy when you have to explain that this is NOT expected behavior to one of Dropbox's own employees! But you are in luck, I will explain it to you so you can be of better assistance if and when someone else ends up with you as…

@"paulhoepner" How did it go for you? Was it resolved? I just helped a colleague out and updated her OS to Ventura. After the update, I noticed all the online only files in Dropbox were showing a file size of 0 bytes. I got in touch with support and the nightmare started all over again with a "support agent" claiming this…

Haha, yes but only to fire some of them 🙂

Hi.... No way of DM:ing here 😞 Anyway, here's the reply that finally got me back on track (unfortunately I have no way of identifying this agent apart from his name, John) The engineering team identified an issue and have made some changes on the backend, which should resolve the problem you were experiencing. So I don't…

Hi! You need to be persistent to the point of hostile 🙂 Call and call again and again... It's very frustrating to have to jump through these hoops before even getting to the actual problem at hand! I could e-mail you the e-mail that I believe is the one with a resolution. I a not sure if you can DM me here, though?

Hi! I feel your pain. As I mentioned in my post above yours, I was able to get help from Dropbox Advanced Team but it was a real disaster before it was resolved. Most of the so-called "advanced" agents knew a lot less than I did about the expected behaviour of files set to "online only". It was very frustrating to have to…

It’s been resolved but it was a total nightmare! I was bounced around between a couple of support agents, one more incompetent than the other, before having the issue escalated to the “advanced support team” or whatever it was called. They were slightly more competent but still I had to repeatedly explain to them that this…

Thanks. In the meantime, perhaps you could inform your co-worker Hannah (above) that she is wrong in her statement. Refer her to your own article about this: Why do online-only files still appear to take up space? 

16055042

I am having more or less the exact same experience as the threadstarter, I have been in touch with Dropbox support multiple times over the day and my case has been escalated to your senior department for further investigation. Believe me, all that can be checked and verified has been checked! I am very worried that I won't…

Hi! I am having the same issue as of yesterday! Did you get it resolved?