ashleyjoeann Helpful | Level 6

Hi all, Thank you for trying to help. I truly appreciate it, as I was really frustrated. I seemed to have solved the problem. I suspected that my account was new and that the updates (Dropbox for macOS on File Provider) had not yet been rolled out to my account. This is just my suspicion. So I went to Dropbox web >…

Hi @"Mark", Thank you for your input. The Lenovo, although I'm on the 90-day free trial, it will start charging after the trial. But that's not the main point here, as online-only is available on the free plan as well. I understand the Dropbox folder must be in the cloud storage location for online-only to work. There…

Hi @"Nancy", any updates to this issue? Thanks.

Hi, here you go.

I've tried twice. Nothing's changed. Maybe the problem is not the application. I used the same application to log in to my old account, and it works fine.

No, it's not a team plan. I'll have to sign out manually.

I am on Lenovo Dropbox subscription. But does this have anything to do with free or paid plan? My old account on free plan has no issue at all.

I don't see it.

Apologies @"Hannah", I'm unable to locate the 'Dropbox system extension'.

Currently, only the paid account is linked to this computer. And yes, I have tried restarting both the computer and the app. I've also tried uninstalling and reinstalling the app.

Hi @"Hannah", Yes, they sync without any issues both ways.

Hi @"Hannah", Yes, the screenshot earlier was taken while logged in to the paid account. Usually, there should be a 'Manage hard drive space' under the preference if I'm not mistaken. But when logged into the paid account, that option disappears. Here's the screenshot of when I right-click on files in my Dropbox folder. My…

Hi, I'm also facing the same problem. I have 2 dropbox accounts. Account A is an old account on free plan. Account B is new account and on paid plan. I was using Account A on my mac and was able to make my file online only without any issues. When I switched to Account B on the same mac, the online only function no longer…