Comments
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'Plus is classed as a home user product and as such is deemed exempt from VAT.' This is just totally false. As soon as the customer is EU VAT registered, Dropbox should not charge VAT. There's no so called 'home' product which could be exempt from VAT in such a case, these are just unfair and illegal practises. It's been 5…
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Opcode, you're totally right. I just realized I submitted this problem in november 2018, four years ago (link below)! And nothing changed since then, Dropbox still has the same illegal and unfair commercial practises regarding VAT reverse charge. Unbelievable.…
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'The issue is though this is not a Business to Business transaction. It is a consumer to business product.' How in the world can you state such untruth? You're totally mixing up transaction and product... - If a transaction is B2B you have to apply the rule. Period. - Claiming a product to be 'consumer' is a pure…
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'That option is only available on Professional and Business accounts.' NO, Rich, this can't be an 'option'. As soon as the subscriber is EU VAT registered, Dropbox should apply Reverse charge (no VAT charge). And supply a mandatory invoice with the customer's VAT Id. The plan has nothing to see with this and Dropbox is not…
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@"Mark" wrote:things are very clearly marked as B2B or consumer. Things are not different (until now) in the UK than in any other EU country. The intra-EU VAT rule applies. Once again, the customer status (private or business) determines the relevant rule application, not the product. And still, you didn't answer my…
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@"Mark" 'You, however, are not using a B2B product you are using a consumer one which means it is under a different remit.' This is pure imagination and surrealistic. Not one single company is allowed to state its own rules about VAT. Being a 'consumer' or 'business' intended product is a marketing affair. Nothing to see…
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I opened a ticket for more than two weeks now. Let me say the provided 'answers' are nothing more than what I found around here, copy/paste of what's displayed on Dropbox site, which means vague and false statements. Still waiting for a detailed answer to my question: Why does Dropbox charge EU b2b customers VAT and which…
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I already opened a ticket by the support team for more than two weeks now. I don't get any detailed answer to my request. Nothing more (and quite the same, word by word) than here. Other said, copy/paste of what's displayed on Dropbox site. Vague and false assertions.
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Yes I opened a ticket by the support. 1- After many posts and replies with the support team, I must say I didn't get anything more than here. 2- My topic is not something specific. It's a question which has been submitted by many users for several years. And the replies are all the same, vague and false. It has never been…
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We already contacted the support for a while. Not one single precise and detailed answer for now. Still awaiting for a detailed answer. BTW I'm surprised by the answers which have been regularly provided on this forum, including yours. Let me say these are fake replies: - 'our Plus subscription is a product for personal…
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Sorry this totally irrelevant and illegal. The way you provide invoices is your concern, not ours. The fact is you don't conform to the EU rules. Whatever the subscription plan is, the law applies. And no, we can't request a refund by our national tax administration as it doesn't exceed 400€. We are VAT registered and you…
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Entschuldigung für den Englishen Antwort... Dropbox practice is not legitimate. They claim they can proceed to MwSt reverse charge on 'Business Plan' only and 'Plus Plan' is for private customers. This has nothing to do with the EU rules. As soon as you're a german (i.e.) VAT registered customer, Dropbox has to sell you…
