Wilson6 Helpful | Level 6

Hello Nancy, the screenshot is below. It refers to a shared 'student folder' which holds excel files. What it doesn't show is the Yes Futures 'dropbox sign' document I referred to above (to Hannah) and which led to the email from Dropbox indicating I was over the free storage limit. Re the photo page, I can't seem to…

Hi Jay, nothing pre-13 Sept unfortunately. Would there be another reason I was receiving emails from Dropbox about being over my free storage limit, if there's no record of events? Even though it appears I had received dropbox sign documents on 7 Sept.

Hi Hannah, no there was definitely files and photos. What I don't understand is why I would have been receiving emails from Dropbox to increase my storage, if there were no files taking up space, ie: On 7 Sept I signed a contract that went into Dropbox. Please see the screenshot below. After the document was signed,…

is there any hope of recovering my old files and family photos?

Hi Jay, here it is

yes that's the right one

I don't understand why Dropbox then emails me to upgrade my storage: here's a recent email Hi Wilson, Warning: You are over your Basic storage limit - New files added to your Dropbox folder won't be accessible on your other devices and won't be backed up online. To get your Dropbox back to shape, upgrade your Dropbox and…

Hi Hannah, thank you for helping, it's really appreciated. It appears on the first link. I upgraded the storage this morning, but I'm not sure that any files have been made available. Could this be because it's been a couple of years since I used the account? This was a freelance account I used for my volunteer work.

Hi, unfortunately yes. I've tried accessing my account via a windows edge browser, mac safari and chrome and also via my iphone. I've also downloaded the app on my laptop. No solution yet.