UnhappyClient Helpful | Level 6

That would be greatly appreciated, Nancy!

The $127... charge is clearly from "DROPBOX" 185 Berry St, San Francisco, CA 94107-5705. While I am concerned about my files, At this point, I believe I need to get the BBB, FTC, or CA DCA regarding charging me without providing me services. There seems to be a firewall preventing consumers from getting the assistance they…

My apologies if the tenure of this response is a bit short. I am finding my relationship with DropBox, AI Gone Amok! I have lost files but continue to be asked questions which I have either explained, answered, or don't know how to answer. My credit card was billed, yet I continue to get messages that I am out of space.…

Found your Friday email in my spam. Sent response. I'll work on your to do list.

Hi Jay, I responded to you confirming my email. I received an automated response this morning, but couldn't find anything new here. Am I missing something? tnx fr

Thank you for your response. i have had a few major projects which has prevented me from responding sooner. How should i i forward my email contact? Or, do you have access to that. Email would be fine.

Good Morning, Walter: My apologies for the delay in responding. Prior to connecting by email could you please tell me what your affiliation with dropbox/community is? tnx fr

Thank you, Nancy, When I first opened them, they were fine. They are are bytes, not mb. Downloading does not alter them. It appears that there is noone willing to actually look at my account. Working with DropBox is becoming large disappointment. Nowhere in it simple "sign up" process does it explain that there is no…

Thanks, Hannah: Regrettably, I can't remember the actual steps. The "My Dropbox Move" folder was generated as a result. I don't recall that it was over 50gb, but quite possibly was. tnx fr

Thanks, Hannah! If i can recall, i just copied/moved them. It created a "My Dropbox Move" folder It appeared to have everything there until I looked into the folders and found most pictures were not there. There were a lot of loose pictures, but it doesn't seem nearly complete. This, obviously is discouraging, Also, my…

These are files which contents disappeared: All of these folders (plus many more are empty) Hoping that I can regain these before my "100gb get's wiped out.