Sue-PSC Helpful | Level 6

Ooh, thank you! It did show an error in deleting it. I was able to delete it this time and everything looks right with the world again! Jay, many thanks for your patience and assistance. I'm thrilled with being able to continue using Dropbox!

Jay, after turning off the backup (was a passport backup), I then clicked the Delete (passport) backup. It no longer shows up on my Backup page, but I still have the same storage error message. Is there an amount of time for this to clear itself up and restore my account?

Oh my gosh, thank you! Sorry to be a pain, but I have a question. I left-clicked the app icon on my Windows screen and found Backup to Dropbox. Opening that I'm in Dropbox Backup (Beta). This allows me to Manage Backup. I turned off Automatic Backups. Is this enough, or should I now click Delete you "name" backup? If I…

Jay, I think you've touched on something here! This is what is showing up on the Subscriptions pageRegular files (1.6 MB)Backup (3.5 GB)Shared Files (1.3 GB) Plus you can see the backup impact on my account in this screenshot. How do I remedy this? Shared files (1.3 GB)

Hi Jay, That may be possible, but I can't tell from that screen. I took a screenshot of the link you gave me. How can I send it to you?

Hi Jay, thanks for reaching out. I checked Referrals and it indicates one expiration of 25gb in 2018, so nothing that would affect this situation. I will try to clarify as much as I know. Sometime around the last 2 weeks of April this year we began having file sharing issues where the info I would share with my team…

Sorry - it IS appearing on my account, but I previously had more storage. This is becoming confusing. I know it was allowing us to share much more information prior to April 24, and now it's extremely limited, but I couldn't find anything in Events that indicated anything that would affect the storage. Sorry if this is…

I've checked my Referrals page and it shows I've earned 2.75gb bonus space, but it's not appearing on my account.

Thanks! Hoping Jay sees my recent post. I too checked my referrals page and should have twice the storage I do. It's so frustrating!

Why can I not see the solution to this issue? We also have this situation with our account.