Sheena Community Manager

Hi everyone! I’m Sheena, I’m a Social Media Manager and Community Developer, and I’m based in Ireland. My name may not pop up as much here on the community, but I’m always behind the scenes bashing bugs and solving problems 💻🔨 My favourite Dropbox feature? I love Camera Uploads! With a young child at home, I don’t want to…

Hi everyone, I’m Sheena, the Community Developer. Now that the emails have stopped, I wanted to share more details about what happened. As you’ve noticed, we underwent a major community upgrade this week, featuring a completely new UI and backend. During the migration, badges were accidentally removed and then re-added,…

Hi @"Здравко", as Mark mentioned, this is a known issue with we’re investigating currently. And thanks for the suggestion regarding an inline code tag, that’s not something we’re going to be able to implement but I appreciate the suggestion 😊

Hi @"Thijxx" 👋 I'm the developer here on the community, thank you for raising this issue! I've made a change now to the editor HTML permissions, so you shouldn't run into that issue again. Do let me know if you find any more bugs 😊

Hi @"Здравко", I wanted to check in and see if that issue has reoccured at any point, or has it been stable since then? Thanks!

Hi @"Здравко" , Our team are still working on this issue in the background, so they may have fixed it, but I suspect that this was an issue on the ISP side, as that is more common. I'll pass on the message though and will reply here again when I know more. All the best, hope you have a wonderful day 😊 Thanks!

Hi @"Здравко" , thanks for letting us know. Our community is hosted by a 3rd party vendor, and since this is one ISP affected I would guess that there is a temporary block due to high traffic or something to that effect. Especially as it was working for you just yesterday, I believe that it will work again very soon. I…

Thanks for the heads up @"avengerx" ! I've updated that email template now so should be fixed for your next rank up 😉

 This may be a controversial one but it ain't Christmas until I've heard... Alvin and the Chipmunks!

@"RLW30" wrote:Megan, When I click on the dropbox icon on the taskbar, all I get is a fild folder display that looks like this: I don't see how to get to "Menu" and "Settings." Any suggestions? Hi @"RLW30" Wanted to check in and see how this was going for you? If you're still having difficulty, you'll find your Preferences…

The Collections tab is once again accessible, let us know if you run into any other issues!

We are currently looking into as to why collections is no longer visible. Please bear with us while we investigate this issue. Thank you!

@"johnstreet" wrote:Hi, Suddenly all File Requests (that I've created in the past or that I've newly created) result in an "Error (404) We can't find the page you're looking for" message. I've tried on multiple computers (MacBook Pro and Mac Studio) and using multiple browsers (Chrome, Safari, Firefox). And the results are…

This is a super handy checklist! My favourite: @"DBXCommunity" wrote: Lunch break - try to eat your lunch at a different desk than the one you work at ❤️

We recently announced a new desktop app experience that is now currently available in Early Access. Due to an error, some users were accidentally exposed to the new app for a short period of time. This issue has been resolved, though there might be a short lag for some users to see resolution. Thank you for your patience…

Name: Sheena About me: Hi everyone! I'm the social media manager for support at Dropbox, and also the community developer. I've worked at Dropbox for 3 years and have over a decade of support in social media & community under my belt. I'm a total geek, and proud of it! @ me to debate video game strategies, get a book…

@"cdespeaux" wrote: Thanks! (Did I win any cool swag?) The top three posts with the highest number of views on March 15th will win the swag, so watch this space!