Sam Toor Helpful | Level 6

Ok so I tried again but I didn't worked. I have changed my password also. Which means that I now only have one login on my pc. Please try to solve this issue as I need to backup my device asap. Please dm if required any other information.

I can see that one of my family member tried to use it on his pc. So what can be done to restart the backup on my pc? I have removed the device mentioned from the desktop browser and also changed the password but the sync hasn't started yet. 

Ok but this is not the issue here. Can you help me solve the issue now? 

Yes, there is not option to reboot the EXTERNAL DRIVE but I have only used it on my pc only. is there any issue on loging the account on multiple PCs? I didn't used it except on one device only

I mentioned everything as these are generic things

Hi, I mentioned above that I try connecting and disconnecting the device

Ok so finally it started auto backup yesterday where I did nothing. I think Dropbox takes time to make a pre -backup first. Once it estimated the total storage after more then 24 hours, then it started making the actual backup. 

Yes, I have hover to the hdd. It says, 0 bytes of 1.01 TB backed up, 0% complete. It was earlier less then 1Tb before. It seems it’s backing up but why it’s showing 0% complete ?

Did it multiple times. When I connect, it ask to backup and I say yes but it doesnlt start the backup

I did but nothing happened. Even if I stop auto backup, the BACKUP NOW button is still disabled. Please provide a solution as it wasted my entire day

I do use antivirus but I'm not sure if it is causing this. is it possible to check what exactly causing it? 

What might be the issue? I have 3.7 tb storage in my HDD but it is still stuck on 0% backup

I tried but its still showing disabled

No, just the one

it shows 2gb space and cant upload more files but then on another side, it shows 25 tb business plan. I can't understand why I cant manually upload files? Or the 25tb plan will only auto sync? I dont know how it will work but please guide me. 

@"Nancy", I'm facing the same issue. My registered ID is [Removed as per Community Guidelines] on both Dropbox and Seagate(5TB hdd). When registered, its showing only 2GB plan