SVC-2 Helpful | Level 6

Hello Walter. The Dropbox on the old Mac shows "up to date" and version seems to be 256.4.3790 There are only 3 files in the Deleted Files- all were intentionally deleted. In Activity, the only events are 3 or more years old. Only one of the folders in Dropbox is shared (the largest folder), and the other person has her…

Thanks Hannah. Yes- I still have my old Mac- Dropbox is active, the icon is at the top of the screen and clicking shows my name and email address. If I right-click on the icon, I get a dropdown menu. If I look at Preferences and Synch, I see that "Available Offline" is selected. I noticed on the old computer that a file…

Thank you for the question! NO- there are a lot of files missing from some folders in my online Dropbox, compared to the still-active Dropbox in my old Mac! And strangely, when I get "info" on Dropbox in my new Mac, it shows almost the same size and number of items as in my old Mac Dropbox even though there are many still…

Thanks Hannah, There is no Dropbox icon at the top of screen, and when I open Apps and click on the Dropbox app, I get a message that "The application "Dropbox" cannot be opened. Can I reinstall the app without losing all of the content in my Dropbox? Many thanks for all of your help! Al

One additional comment- I do not have any problem adding a folder in online Dropbox, and it seems I can add a folder to the offline Dropbox on the new Mac.

Hi Megan, Thanks for your quick support! I am not on a VPN, I use Bitdefender antivirus. I am not using the Dropbox app- it is just one of my hard drive "locations". I noticed the my permissions were "custom", so I changed to Read & Write (but in my old Mac that still has Dropbox access, all permissions are "custom". I am…

Same problem as above users- I bought a new Mac and used Apple TimeMachine to transfer everything to the new Mac. All of my "old" Dropbox file structure is on the new Mac, but most files have the small "cloud" and I get the "Your device couldn’t connect to the server. There may be a problem with the server or network."…

Subfolders in a shared (2 members including me) Dropbox Folder are disappearing! Three days ago, a number of critical subfolders disappeared from my local as well as online Dropbox account, but were still appearing in the other person's local Dropbox. Today, subfolders also disappeared from the same folder the other user's…