RyanFromDropbox Dropboxer

Hi, @"Guilhem Cozier" -- Thanks so much for the feedback & idea! I'm on the Product team here at Dropbox, and I'd love to learn about how you're using tags in your workflow today. Would you mind sharing a bit more? For example: * Why are you adding tags to files/folders today? * What kind of files are you adding tags to? *…

Hi @"Julian88Tex" -- Would you mind submitting an "idea" (link here) for the request to add drag/drop support to Dropbox's custom thumbnail? It'll allow other folks in the community to upvote/show support, which helps us prioritize the request! Cheers! 

@"cineview" - Thanks for confirming! One follow-up: Have you turned the "Show quick actions after screenshot" toggle off in your Dropbox preferences? I want to confirm that the MacOS thumbnail is being randomly disabled despite that setting also being off. Thanks! 

Hi @"cineview" - We've rolled out a bug fix that should prevent the MacOS floating thumbnail from randomly re-enabling. But it sounds like you're having the opposite issue: your MacOS floating thumbnail is randomly turning itself off. Is that correct? I'll flag this with our team to see if this issue is covered by the…

Hi, all -- Thanks so much for the feedback. For folks experiencing the issue with Dropbox re-enabling "Show floating thumbnail" in MacOS settings, we've identified the root is this issue and we're working on a fix for it. This fix will be fully released within the next couple of weeks. I'll keep this thread updated!…

Hi, folks! First, @"Melissa90879397924", @"xam", @"availablelight" -- Thanks so much for flagging all of this! To make sure I'm not missing anything, the issue you're having is: After disabling the "Show floating thumbnail" option in your MacOS screenshot settings, it's being re-enabled (i.e., the MacOS thumbnail is…

Hi @"Flame Soulis" -- Thanks for providing this context! Based on your response and screenshots, it looks like you're using a non-standard setup for Dropbox on Linux. You're missing the wrapper (dropbox) that actually implements the command line interface. This is a separate package named nautilus-dropbox that you can get…

Hi @"FarelTheGiraffe" -- Thanks so much for this feedback. I'm on the Product team here at Dropbox, and I'd love to hear more. First, as @"Rich" mentioned, with the discontinuation of Capture, we're working to bring aspects of Capture to our core Dropbox experience on Desktop -- specifically, support for Screenshot…

Hi @"Flame Soulis", I'm on the Product team at Dropbox -- thank you for reaching out! We're in the process of rolling out changes to our Linux application, which include simplifying portions of the interface and migrating certain preference options (e.g., Selective Sync) over to a CLI-only interaction. Right now, this is…

Hi @"GregorBeyerle" -- Thanks for flagging this feedback! I'm on the Product team at Dropbox, and I'd love to help here. If you'd like to disable the Dropbox pop-up, you can do that via Preferences: * Hover over the pop-up and click the gear icon * In the "Screenshots" tab of preferences, you can toggle the "Show quick…

Hi @"XDNSV" - I'm on the Product team here at Dropbox. Thanks for flagging this! As @"Rich" mentioned, you should be able to toggle this in your preferences -- so that Dropbox either copies a link, or leaves your clipboard as-is. Is this setting not working as expected? If not, can you confirm which version of Dropbox…

@"Bobingabout" -- Thanks for the update! As you mentioned in your initial post (before updating), we’ve added a new toggle to the Screenshot settings that will allow you to control whether a link is auto-copied, or the clipboard behavior remains unchanged. I want to confirm: aside from Discord, this is working properly for…

Hi @"madsami" -- I totally understand the frustration. We've been working on this feature, and you should now have the option to disable the pop-up, as well as the link copying. If you navigate to the Desktop app's Preferences (Click the Dropbox icon in the taskbar > click the account/avatar > Preferences > Screenshots),…

Hi @"SophieCollinsMSL" -- I'm wondering if you're using "Selective Sync" on your Desktop to hide some of these folders. Would you mind checking this? You can find this by navigating to your Sync Preferences in the Desktop app (click the Dropbox icon in your menu bar, click the account menu/avatar in the upper-right corner…

Hi, @"vsh81" -- Thanks for flagging this. Our team is looking into this issue. Can you confirm what operating system you're on? Also, are there any programs that you can paste into, or is this happening across all the programs you try to paste into? Cheers, Ryan

Hi, @"Bobingabout" -- thanks for the additional details. I've passed these to our team, and we're looking into the issue. I'll follow up soon, once I have more information on a resolution. Stay tuned! Cheers, Ryan

Hi @"Bobingabout" -- Thanks for flagging this! I'm on the Product team here at Dropbox, and I'd love to get some more information, so our team can fix this -- it sounds super frustrating. You mentioned that some programs (e.g., ******) allow you to paste the screenshot from your clipboard, but others (e.g., Discord) don't.…

Hey, @"tmp20250109" -- Wanted to follow up and let you know that this should now be available! It was included in our latest Beta release (which can be downloaded here). When you get a chance, I'd love to hear your feedback! 

@"psychomaniac189" -- Also, I want to note that, currently, this pop-up experience is only in our "beta" version of the app. You'll know you're on beta if the middle number of your app version is "3" (e.g., 216.3.4255). If you'd like to switch to the "stable" version of the Dropbox app (with less experimental features),…

@"psychomaniac189" - Thanks for sharing this video -- super helpful. I'm passing this issue over to our team, so they can dig into it. Can you confirm: when you're attempting to paste the link, where are you pasting it? Are you selecting a text field/box? Cheers, Ryan

Hi, @"L_" -- Thanks for the feedback. I completely agree: not being able to explicitly disable this pop-up is frustrating. Our team is actively working on a fix for this, so that you can easily disable it with a dedicated setting -- stay tuned for that. I'd also like to note that, currently, this pop-up is only in our…

Hi, @"psychomaniac189" -- Thanks for flagging this! I'm on the Product Management team here at Dropbox, and I'd love to better understand the issue you're having. If I'm following correctly, it sounds like you've set your Screenshot settings (in Preferences) to "Copy Link," but when you take a screenshot, you're not able…

Hey, @"tmp20250109" -- Thanks for the feedback! I'm on the Product Management team here at Dropbox, and I wanted to let you know that we're actively working on this improvement! The thumbnail you're seeing is part of a recent change, which we're Beta testing. We're in the process of updating it, so that it's easy to…

Hi, @"Sfariba" -- I'm Ryan, and I'm on the Product team here at Dropbox. Thanks for bringing this to our attention! A couple clarifying questions: 1. I'm assuming you're using an Apple device (due to the .HEIC format). Is that correct? 2. Are you using Camera Uploads on your phone's Dropbox app, or are you using Camera…

Hi, @"erica5877" -- My name is Ryan, and I'm on the Product team at Dropbox. Thanks so much for reaching out. As you mentioned, we've received quite a few requests around Live Photos support -- and I totally understand the frustration around the lack of functionality here! Some good news: our team is working on adding Live…

Hi, @"Stephen Armytage" -- I'm on the Product team here at Dropbox. Thanks so much for flagging this issue! That sounds really frustrating -- and our team's going to look into this. A couple of questions to help us triage: * How long ago did you start experiencing this issue? * Are you on the latest version of the Dropbox…

@"Tharanei" Thank you! I just sent you an email at your personal email address. Talk to you soon!

Hi, @"Walter" -- I replied in the general thread, but I'd love to be included in this follow-up conversation! This is a new design that our team is in the process of rolling out, and I'd love to get more details on the specific issues, so that our team can address them.

Hi, @"Tharanei" -- I'm Ryan, and I work on the Product Management team at Dropbox. Thank you for sharing this issue with us. The menu you're seeing is a new design that our team is currently releasing for users. This new design is intended to make it easier to find and select folders while uploading, and I'm sorry to hear…

Hi Michael -- Glad that worked! Over the last few years, Apple (iOS) has made a series of changes to how applications are able to access the photos on your phone. Generally, it means that applications have to now ask for access to photos that they were previously able to access by default. If you've recently updated your…