Comments
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Hi Michael, Thanks for sharing these screenshots. I think I see the issue. In your original screenshot of your iOS Settings, you selected "Limited Access," which means Dropbox can only access specific, selected photos from your library. However, it looks like you haven't selected any photos, since the text below that…
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Hi there 👋 I'm a Product Manager at Dropbox, and I work on the mobile uploading experience. First, thanks for flagging this feedback with the team -- that sounds incredibly frustrating. I'd love to get a bit more context on the issue you (and your better half) are facing, so I can troubleshoot with our team! To start, can…
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Hi Michael 👋 Thanks for flagging this issue with the team. Let me see if I can help troubleshoot here. Within your Drobpox app, there's a section for your Camera Upload Settings. You can find it by tapping the account ("Personal") tab in the bottom-right corner -- and then tapping "Camera Uploads" (attaching some…
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Hi, @"wallerlaurenp" 👋 Thanks for sharing this feedback. I can totally understand your frustration here. I'd love to learn a bit more about the situation, so I can hopefully help you troubleshoot moving forward. To start, would you mind checking to see if you have "Optimize iPhone Storage" enabled on your phone? This is an…
