Rich Super User II

@"jdavis2023" wrote:I received a charge on my credit card statement. I do not have a paid plan with Dropbox. I do not know what this charge is for. I have tried to use the card lookup tool but that isn't working. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox…

@"ArchiJo1" wrote:How do I find the correct form? If you're not already signed in, there should be a Sign In button in the upper-right corner of the page.

@"ArchiJo1" wrote:When I type in my username I keep getting the message 'That username is already taken.' You likely weren't trying to sign in. You were creating a new account and the system wouldn't let you because the name you entered is already taken. Make sure you're using the correct form to sign in.

@"ckonteos80" wrote:What is the correct procedure to be removed from the Business account and to return to the Plus account. Without losing any files or the yearly payment that I have made. When you join a Business team with a paid account, you receive a prorated refund for any time remaining on your subscription. Once you…

@"GreyStreetAdvisors2023" wrote:We use Google Chrome and cannot get the credit card information to update and renew our subscription. Clear your browser's cache/browsing history and try again, or try another browser.

@"btrejo" wrote:I wanted to see how I could check to see who deleted all the files. Have you checked your Events page?

@"DropD" wrote: Yes, I sure have. I have tried raw=1 and dl=1 to no avail. Those are the only ways to get a direct link, and even they result in a redirect. I have no idea how the method you were using previously was working, because any link you receive by right-clicking on a preview and copying the link to the image…

@"MaryjoB" wrote: I renamed a video I had uploaded of my daughter singing. I've played it many times. Since I renamed it the photo is gone and I can't play the video. It tries to take me to my Samsung Health app. What happened? All I did was change the name?!? Did you remove the file's extension? That's the 3 or 4…

@"DropD" wrote: Their system doesn't allow for gallery linking or embedded linking that the share link creates. Have you tried modifying the shared link for direct download or raw access? * https://help.dropbox.com/share/force-download

@"cfoto" wrote:I have subscription that I no longer need, charged to my personal credit card, for an account I no longer have access to due it being an email from a former employer. How can I cancel the subscription? Contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account,…

@"getho" wrote:Dropbox event > you removed your access to the shared folder. I didn't. Are you the owner of the shared folder? If not, your access may have been removed by the owner of the folder and the message you see would still say that you removed your access. You may be able to rejoin the folder from your Sharing…

@"Christian D." wrote:Now, I'd like href to point to "some_file.pdf" somewhere on my dropbox, regardless of how I update the said file. Seems reasonable, no? No, it depends on how the file is updated. If, during the update, the file is first deleted and then replaced with a new file, the link will be deleted along with the…

@"EmmaRoseR" wrote: Can you tell me what the annual plus subscription costs? You can see the pricing in your currency on the Plans page. Also, of I cancel and downgrade my account, will I lose anything? No, you won't lose any files. If you're over your storage quota after the downgrade then syncing will temporarily stop,…

@"DC02" wrote:I assume that Mac OS 10.13 will then be the oldest version of Mac OS that will be supported by Dropbox as of June 2023? Correct.

@"piegem" wrote:Using 7.59 GB of 5.5 GB storage ... How is it possible with only using less then 90 MB? Have you checked your backups page?

@"Johnson S." wrote:Camera uploads I would like to sort first by year and then by month. You can create an automation that will group files into a Year folder, and then create an automation on the Year folder that will group files into Month folders. Or you can just create an automation to sort by Month, because the month…

@"smckeon" wrote:I saved emails from mac mail into my drop box and transferred them to someone but the emails are RTF files and they can't see any of the attachments or photos in the email. Any one hav this issue? RTF, or Rich Text File, isn't a mail file type. It's just a document file. They don't have attachments, though…

@"ExpoMichigan" wrote:How to convert to youtube? Dropbox doesn't currently have the ability to publish videos to Youtube, though it seems that it will be coming in the future. For now, you'll need to download the file to your device and then upload it to Youtube manually. Someone video an event and send a dropbox. I tried…

@"PlanetL" wrote:How can I regain access to this folder and the files again? If you're unable to rejoin the folder on your Share page, contact the owner of the folder and ask them to re-invite you. Is it possible someone else with access to the folder removed me? I would think if that was the case, it would not say that I…

@"Bombasorte91 " wrote: I accidentally deleted two of my old registered devices from the backup. Can I recover them? You can't. You need to sign back in to Dropbox on those devices.

@"Vasiljeva" wrote:I would like to canceled my Basic plan, but I cant do it. Also I cant found it on google pay. Are you sure you're being charged? The Basic plan is a free plan, and has no cost associated with it. If your Plan page shows that you're on the Basic plan but you're being charged, use the credit card charge…

@"PARK79" wrote: I was horrified when I saw a charge for $312.48 on my credit card statement this month in March. ... I already have a free account, so I’m not sure how this happened. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these…

@"ralphe74" wrote:I don't have any files in my Dropbox, but I keep getting an error message that my box is "over quota". Check your Backups page.

@"dmc013" wrote:It requires me to login to get anywhere and I can't access the code they send when I try to login. Go through the entire form. It will allow you to submit a request without signing in.

@"dmc013" wrote:Please contact me at the email address associated with this account so we can resolve this prior to my next bill. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing…

@"hekeha" wrote:This was a referral but also intended to share a folder. Have you recently tried to send him a referral through your Referrals page? If you only sent him an invitation to join a shared folder, that doesn't count towards a referral.

@"PeterRust99" wrote:After saving the file then deletes after after a few seconds after syncing. After you restore the file, look at its version history and it will show you where the file is being deleted. If you have multiple devices, one possibility is that after saving, the file is synced to your account and then down…

@"jj63" wrote:Why are we receiving the "Your Dropbox is full" warning when we have 1,924 GB of 2 TB storage unused? If you're receiving a message that your Dropbox is full, then it's likely full. Check your Plan page to see your actual usage, and also check your Backups page to see if you have any saved backups taking up…

@"tkurzphotos" wrote:Am I correct in saying that Dropbox doesnt have a plan that suits me? An individual plan with 5 TB or more? That's correct. The largest individual plan Dropbox offers is the Professional plan with 3TB of storage, and you can add an additional 1TB of storage as an add-on (but only 1TB additional) from…

@"Aellington" wrote: I already provided the necessary people with a sharable link ... I would like to know how many times the file has been downloaded. That information is not available.