Rich Super User II

@"Miss Mac" wrote:Same is happening to me and Im getting so mad there is no one to talk to !!!!!!!!!!!!!!!! Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

@"dwr2482" wrote: Dropbox Stuck trying to upload "My Outlook Data File(1).pst" Have you closed Outlook? Dropbox can't sync a file while another application has a lock on it. PST files won't sync until you close Outlook completely. Even closing the PST within Outlook isn't enough, as Outlook will maintain a lock on the file…

@"DGK" wrote:... now when I paste the link it seems to work without a login I just tested your link and it worked fine (you should have received a Test.txt file with the word Test inside it). I've also edited your post to remove the link so no one else can use it.

@"CHH1" wrote:I just now went back to my account and verified that I have only 3 devices listed. Desktop, iphone and my new ipad. Just remove the iPad from the list and you'll be able to sign in. Dropbox either sees it as the old iPad, or it doesn't recognize the new one. And remember that although it's called devices,…

@"CHH1" wrote:I updated my dropbox device list and have only 3 devices listed (desktop, iphone and ipad) on my dropbox account. ... My question/problem is why does dropbox think that I have more than 3 devices and how can I correct this. Because you do have more than three devices. You have a desktop computer, an iPhone…

@"Drilon" wrote: Hello i had a acc in this gmail. but when i rejoined again it started from zero, pls can u help me get old acc. When was the last time you signed in to the account? If the account was idle for more than a year, it would have been deleted due to inactivity and you would now be signed in to a new, empty…

@"myin" wrote:I noticed an annual subscription charge on the credit card associated with the account. The charge was made in September 2023 but there are no receipts/invoices displayed in "Billings". Also, there is no payment/receipt history. What plan does it say you're on when you look at your Plan page? If it says…

@"peterhorgan" wrote:Any help on the best/most efficient way to get this thing downloaded and unzipped? Install the Dropbox application on your computer and allow it to sync the folder to your local drive.

@"A_Temp_202" wrote:I have a client that wants me to upload files to their box, not my box, their box. Drop says I need to pay for more storage to upload to their box. Why? You're not uploading to their Dropbox. You're uploading to a shared folder in your account, which syncs with a folder in their account. You need to…

@"WalterWaschlappen" wrote:when i connect dropbox to an external drive, a .dropbox.cache folder appears in the dropbox folder. i would like to delete it but if i do the desktop app stops working. what do i do? The .dropbox.cache folder is required for Dropbox to function properly. If it's deleted, Dropbox will just…

@"Kristine5" wrote:I have followed all the steps but it does not get past number 6. Why? What happens when you try?

@"David B.191" wrote:I also see that the article mentions the "rlkey=" argument, but it doesn't describe what it does or whether I must include it in a shared link. Yes, the rlkey parameter is required. Removing it will require visitors to sign in and request access to the file you're attempting to share with them. *…

@"Nandhini Ganesan " wrote:It's been more than 20 days, I haven't gotten back my refund amount from dropbox. What is your ticket number? A Dropboxer may be able to check on the status of your ticket.

@"NQuinn" wrote:Question - If I delete the DB desktop app and just go to the website to manually upload and download selected files into a shared folder, will the other users with access to that folder be able to see the files? Yes.

@"Jessicalee11" wrote: I’m so sorry to keep replying. I’m just wanting to make sure you do have the email address you need to get in contact? They'll pull it from your community profile, so you should be all set as long as that email is up-to-date.

@"Corina_" wrote: I think they didn’t sync ... There is some possibility to find them anyway? If the files hadn't synced, there's no way for Dropbox to recover them as they would have never made it to the Dropbox servers? The only way to recover them would be to go back to the PC where they were located, assuming they…

@"donreid" wrote: I am confused by the different Dropbox plans available. Where can I see a simple comparison Table of different plans and costs? * https://www.dropbox.com/plans

@"Shirley7" wrote:I have the box message that it is full. I have deleted all the items, deleted shared files and turned off the backup of external drive. Box indicates still full. Why, what next? You've turned off the backup, but are the files still in your account? Check your Backup page. Also, check your Plan page to see…

@"Corina_" wrote:... I uploaded some files from the pc but the never appeared online and I don't have them any more. How can I have my files back? You placed the files in the local Dropbox folder so they would sync, but you don't see them online? If so, that likely means they haven't synced and would still be located in…

@"osiabanis" wrote:Can you help me understand if uploading and downloading files to and from Dropbox is NIST compliant? * https://www.dropbox.com/business/trust/compliance/certifications-compliance

@"Schockydoc" wrote: How the heck do I delete files?! * https://help.dropbox.com/delete-restore/delete-files

@"Alkady" wrote:I appreciate your help. My friend already installed it on his PC and iPhone and also me. Have you both verified your email address yet? * https://help.dropbox.com/storage-space/earn-space-referring-friends

@"CLMY" wrote:Hello my request has little chance of succeeding but I ask anyway. I deleted files in 2019 out of anger and I would like them back and I only had them on dropbox. Is there a way even if I have to pay? That won't be possible. Files cannot be restored once the recovery period has lapsed (30 or 180 days,…

@"Luix" wrote:I don't know why Dropbox says syncing to External Drives are a problem ... Because it can be, and HAS BEEN, a problem. Yes, some people have had success, but many other people storing Dropbox on an external drive have lost all of their files as a result of a problem with the drive or it becoming disconnected…

@"Nik Nik" wrote:Access using code words is available both in the professional and standard subscriptions, but the standard has 2 TB more volume, is the standard suitable for single user access? If you're referring to Business Standard, be aware that the pricing listed is per user license and has a minimum of 3 licenses.…

@"Gerij" wrote:Is there a way to merge two accounts? No. You can use a shared folder to move files from one account to another, but it's not possible to actually merge accounts. * https://help.dropbox.com/account-settings/merge-two-accounts

@"Hishamk" wrote:I have heard about a freshman specific internship for Computer Science called Dropbox launch. Does anyone know when the applications for it will open? * https://jobs.dropbox.com/teams/emerging-talent

@"Proxima" wrote:What is required to delete it totally from the computer? Did you actually uninstall it first, before you started deleting things? * https://help.dropbox.com/installs/uninstall-dropbox

@"shaunobi" wrote:If I DELETE my new account (which is fine) can I then add that email to my old account? Yes. If you delete the account that's using the email address you want to use, that will free up the email for use on another account. Make sure you're signed in to the correct account before you delete it, as the…

@"mwmaddox" wrote:Does Dropbox have a "desktop software" program that I can use? Yes. If you install the Dropbox application it will create a Dropbox folder on your computer and will sync all of your files between your computer and your account online.