Rich Super User II

@"loueff24" wrote:I have just been charged the full annual amount for a dropbox account that I need to cancel. I cannot remember the password and the account is linked to an old company address at a workplace that I no longer work for. Visit the Support page while you're NOT signed in to a Dropbox account, including these…

@"London22" wrote:I selected the personal folder on my work laptop explorer, right clicked and from the drop-down menu I selected Dropbox. Refer to the instructions that Nancy linked to. They describe in detail how to access Preferences and your Selective Sync settings, or you can use this article on how to access…

@"Ravi Mane" wrote:We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this. Did you receive an email with instructions on how to resolve it? If not, refer to the following help article: *…

@"S2B" wrote:I can't use iCloud storage for Dropbox. My iCloud account does not have nearly enough space. It is the reason I use Dropbox. Nancy isn't suggesting that you use iCloud. What she's asking is, what is the current location of your Dropbox folder? The File Provider API that Apple uses now forces cloud storage…

@"buroz" wrote:All my files are currently on sync'd to my laptops. However I would like one laptop to have most of the folders set to online only. To change the status of a file or folder you can right-click it and select either Make available offline or Make online-only. *…

@"Hannah" wrote:One thing I can think of is to try these steps and to see if you can perhaps try to just move the items down on the list, so they're not in the top 15, instead of deleting them. Those steps refer to moving the overlay icon registry entries down the list to prevent them from overwriting other icon overlays.…

@"GeneratorCreative" wrote:If this is truly selective sync, why is this the default functionally? Shouldn't there at least be a way to switch it off in preferences? Or am I missing something? You're not missing anything. There's no option to prevent new folders from syncing down to a computer. A folder cannot be unchecked…

@"gpioggia" wrote:How do I cancel a subscription I did not sign up for? Someone who worked here years before me created a Dropbox account which we pay for every month ... Have the person that owns/controls the credit card contact Support. Visit the Support page while NOT signed in to a Dropbox account, including these…

@"Voutloos" wrote:I have 1 iMac, 2 accounts.... Is it possible to just have 1 dropbox app running? The same answer still applies and will likely never change. Dropbox is not designed to work like that. It's a lot more than just an application like Adobe, Office, etc., that can be shared. There's file storage, databases,…

@"gbfreeborn" wrote:how do I login to my existing account if the authentication code is sent to a closed email account? You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can…

@"Lou H" wrote:Our Dropbox professional trial account was added by mistake to a team account. When removed back from the team we were downgraded back to Dropbox basic ... When you join a team, any upgrade (paid or otherwise) is removed from the account. Later, when you're removed from the team, the account is converted…

@"Sarah GFW" wrote:I now need to find how to switch accounts on my desktop. It's logging into the second account not the main one. I can't see how or where to change that back!! Go into Preferences within the Dropbox app, click the Account tab and then click Sign out. You can then sign in with the correct account. I'd…

@"Sarah GFW" wrote:... I've never been asked for 2 step authentication before so didn't anticipate this when I changed my laptop ... This is why you were asked for a security code. You installed Dropbox to a new device that it didn't recognize, so it has to verify the account. This is a different process from the normal…

@"Petamo" wrote:This means when I open Photos, they are all there amongst other photos that I have taken!! The Photos page shows you ALL of the images found anywhere in your account. It's not a separate folder. It's just a way to display all the images, photos and videos within your entire account.

@"Sarah GFW" wrote:... the original one, that I use for everything has an old log in which is an email address I haven't owned for a long time. You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on…

@"Petamo" wrote:Sorry…sigh…within the same Dropbox account???? Correct. If you have the same file in multiple folders in your Dropbox account, those are each a separate file. Deleting one will not delete the other.

@"rowan_bradley" wrote:I found it now. It says that the Dropbox folder location is C:\Users\Rowan\Documents\Dropbox. This is obviously not what I want. Since you've said you've been using the D drive Dropbox folder, the first thing you need to do is make sure that all of the files in that folder are showing in your account…

@"Ghostman1" wrote:Why after all these years are my friends limited by 2gb of space for uploading into my files? Nothing has changed with regards to sharing and how much space one has access to. When a person has access to a shared folder, they are always limited to the amount of space available within their own account.…

@"h8w8" wrote:I'm trying to move my Dropbox files off my M1 Mac Mini to an External HD ... How do I get this done and have Dropbox work from an external hard drive??? The update for Dropbox for macOS no longer supports storing the Dropbox folder on an external drive. Apple's File Provider API requires that the Dropbox…

@"rowan_bradley" wrote:I have discovered that I have two dropbox folders ... Both show with the Dropbox icon. Open the Dropbox app and go to Preferences, then click on the Sync tab. What does it show for your Dropbox folder location?

@"SatchBoogie1" wrote:Will it sync and download all my content again from Dropbox's servers OR will it locally move the contents in the current Dropbox folder to the newly set destination on my new disk drive? It will move the existing folder to the new location, but it will likely index your files as well, which will give…

@"Tobychc" wrote: Can’t cancel subscription as my email is deleted The only way to cancel if you're unable to sign in to the account is to contact Support directly. If you've already done that you should have received a ticket number. Reply here with that ticket number and a Dropboxer may be able to check the status of the…

@"Jbeh" wrote: What is the point of the online only option for new files. It's for files that are added to Dropbox from other devices (or the website). With that option set, files will sync down to your computer as Online-only. That option has no effect on files you drag into your Dropbox folder.

@"DMASSON" wrote:Before I saw an icon "windows" named "PC" and it was able to access all files from my mobile using the app. Not possible anymore. Backups are now accessible through the Dropbox website. Check out your Backups page.

@"jeriwho" wrote:... can I ... send a link to a purchaser and then revoke the link within 24 hours to prevent wider distribution of the audiobook? You can create a link to a file or folder which only allows view/download access (known as view-only access), and you can revoke that link at any point you wish. Some plans…

@"eirikvaa" wrote:Is there a way to remove the payment option from my Basic account ... Basic accounts are free. There's nothing to remove because they have no payment options. Are you being charged for something? What, exactly, is the issue that you're seeing?

@"Lineke" wrote:I already tried that, but there is no button to click to restore my apple purchases. It's under Settings within the Dropbox app. Tap the Account tab, then the gear at the top right. Scroll to the bottom and you'll see an option to restore purchases.

@"bkbremmer" wrote:Is there any way to access accounts that were created under an email address that's no longer valid? You can try contacting Support, but typically without access to the email address there's no way to access the account. Your email is the only way to verify that the account is yours. *…

@"BeachBum1085" wrote:FileExplorer (on laptop) has no login option for a different Dbox login. You need to sign out of the first account before you'll be able to sign in to another. There can only be one individual account linked to your computer. * https://help.dropbox.com/account-access/sign-in-out

@"gavin99" wrote:how do i get my 2 dropboxes on my desktop i can only see my personal one...but cant get my business one into my folder setup on PC If your business account is actually part of a Business team, then you can link your accounts so they can both sync to your computer. If, however, both accounts are individual…