Rich Super User II

will_212121 wrote:I have been trying to login to my dropbox account but the one time code is being sent to an email which has now been disabled. How can I resolve this issue? If you have another device already connected to the account, check the notifications as it will receive the code as well. Otherwise, refer to the…

klubasek wrote:When can I expect help regaining access to my account? You should have received an email from Hannah at the email address shown here two days ago. If you haven't received it, check your spam folder. Know that you may need to wait a couple of days now, as Support usually doesn't work on the weekends.

dpwct wrote:I used back up to upload apple photos to dropbox ... How c an I share that with someone else on my team/family If you're referring to the Backup feature, where you can back up external drives to your Dropbox, those backups cannot be shared. They're meant as a backup and do not work like your regular Dropbox…

Grace44 wrote:How do I contact customer support directly? The only options provided at an AI chatbot (which was not helpful) and this community forum. You need to follow the steps that Megan provided and visit the Support page while you're NOT signed in to a Dropbox account, including these forums. This is why it's best to…

almazultra wrote:I created an application in python, but every day the access token is updated and the error Unable to refresh access token without refresh token and app key appears. How to make a long-term access token? Long-lived (or permanent) tokens were deprecated back in 2021 and can no longer be created. You now use…

Claudia1 wrote:I know its been years but there HAS to be some way im able to recover everything right? Unfortunately, no, there isn't. The recovery period is either 30 days, 180 days, or one year, depending on the plan and options you have. It's not possible for any account to recover files from years ago.

Help2025 wrote:The reddit community said that there's a glitch in the system and if I removed a hard drive during the dropbox sync, the dropbox files will be deleted. This only applies if you have your Dropbox folder stored on the external drive. If your Dropbox folder is on the external drive and the drive is removed…

Reinke wrote:As long as the hard drive ... is connected to this computer, I can see that ... all the data is on the hard drive. ... as soon as I connect the hard drive to another Mac, the Dropbox folder is displayed with a size of 0 kB and cannot be opened Could this simply be a permissions problem for the Dropbox folder…

erinrg wrote:I have - three times. No one is responding. Don't keep opening new tickets. Each time you open a new ticket, you're moving yourself back to the end of the queue. You need to be patient and wait for a response. What are the ticket numbers for the tickets you've already created?

Rachapong wrote:So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found. How did you upgrade your account? Was it through the Dropbox website or through a mobile purchase on the Apple or Google Play stores? Can you provide a screenshot of…

Brian286 wrote:... a switch to give an option to leave the other folders alone, still on the local PC under folder Dropbox. If you mean that you want to leave a folder in the Dropbox folder and NOT have Dropbox sync it, then you can already do this by telling Dropbox to ignore the folder. *…

You're overcomplicating it. Whether downloaded as available offline or online-only, data still needs to be downloaded for the file to be shown on your computer. Whether you're downloading the entire file or just the marker file (in the case of online-only), data is still being downloaded.

dustinfreeman wrote:is this no longer the official policy, or has this just been rephrased so the behaviour is just implicit? Pretty sure it's covered by this line: Some downloaded files won’t display as occupying disk space. Which basically means some downloaded files will download as online-only.

senaturk wrote:Please note, files that were shared with me is not in a folder - just the excel documents were shared. This is the expected behavior. Files shared with you directly won't appear in your Dropbox with your other files. You can access them through the Dropbox application window in your menu bar or on your…

Christina Kondili wrote:Δεν είχα αποθηκευτικό χώρο και ανακάλυψα ότι κάποια διαγραμμένα αρχεία, είναι στα αντίγραφα ασφαλείας, αλλά θέλω να τα σβήσω. Πως μπορώ να το κάνω αυτό? * https://help.dropbox.com/organize/delete-dropbox-backup

SaschaM wrote:Kurioserweise bekommt dieser aber immer eine Fehlermeldung das sein Dropboxspeicher voll sei (er hat einen kostenlosen Account). Aber es ist doch mein Ordner, warum wird dann sein Speicher voll? * https://help.dropbox.com/de-de/storage-space/shared-folder-count-against-storage

Dominik123 wrote:Wenn ich eine Datei von meinem Dropbox-Ordner auf den Desktop ziehe, bleibt die Datei in dem Dropbox-Ordner weiterhin bestehen und ist nicht mehr automatisch gelöscht. Dies ist eine Änderung von Microsoft, nicht von Dropbox. Das Ziehen einer Datei aus einem Sync -Ordner nennt jetzt eine Kopie anstelle…

Jingyi51 wrote:I want to create a new private folder ... and move all the shared folders inside ... I wonder if this will change where these folders are saved on the collaborators' computer ... Yes, you can do this. You can move and even rename any shared folder within your account and it won't affect any other…

tylerhjones wrote:I'm applying for a job at Dropbox and every time I click Submit, I get taken back to the top of the page. Scroll back down and make sure all required fields are completed. The Education and Employment fields are required and it's not completely obvious. You need to click Add Another and enter the…

Looks like the update process which fires off multiple times per day. Could it be that the update is failing, possibly because Windows Server is not supported, and each retry is downloading a new update file?

zepherpumps wrote:i currently have a number of email directories on outlook, i was wondering if i can save the directories automatically in dropbox exactly the sme format That's not something that Dropbox does. You can store an Outlook PST file in Dropbox, but it's recommended that you not open that file on multiple…

AbbyBratlien wrote:Due to inactivity, Dropbox removed my acct and ALL of my wedding photos were in there! ... I will literally pay whatever I have to ... Unfortunately, if your account was deleted due to inactivity, there's no way to recover the content that was previously in the account. Did you receive emails warning you…

Edward N.3 wrote:When I move files out of Dropbox to another folder on my computer, they are only copied, but not moved. Microsoft changed the default behavior when dragging files from a root sync folder. The default is now Copy instead of Move. You can force a move by holding the Shift key when dragging a file or folder.

Stepha_Rose wrote:Please automatically upload videos from camera roll to Dropbox. The Camera Uploads feature already does this. If your videos aren't uploading, go into the Camera Uploads settings on your device and make sure the option to include videos is enabled.

Mark I.1 wrote:I have gone through the process of connecting and syncing my Dropbox account to my new external Dropbox drive. No suggestions, but keep in mind that, while possible, storing your Dropbox folder on an external drive is highly NOT recommended. If the drive were to become disconnected while Dropbox is running,…

offerme wrote:When I submit the completed form, the page scrolls back towards the top and does not submit. No error messages or form field validation messages are shown. Scroll back down to the bottom of the page. Any error would be shown there.

atakee wrote:Do you mean "there is no way round, you have to delete the old backup and let DB create a new backup for your USB stick"? Yes. Dropbox will treat it as a new device and a new backup. It won't back it up to the existing backup that you made on the other device.

theflyingburritto wrote:Why does DB force data to be duplicated when a user simply needs access. One of the main reasons is to prevent the stacking of accounts for unlimited storage. theflyingburritto wrote:Why can't someone without a subscription that has been shared a folder from someone with sufficient storage space not…

jonathanbckr wrote:I’m encountering an issue with Dropbox for macOS using File Provider. When downloading files, the sync time remaining is never displayed. I'm pretty sure the time remaining has been purposefully removed. It's no longer shown on Windows as well.

pizzaenjoyer wrote:All of these computers have Windows 10 and are updated. Did something happen between those versions of Dropbox? This is a change implemented by Microsoft, where dragging files out of a root sync folder now results in a copy instead of a move. Hold the Shift key when dragging files to force a move.