Comments
-
dseifert wrote:I think the confusion is CANCEL PLAN doesn't = cancel account and most of us wanting to do this are not wanting to downgrade but completely cancel account. What you want to do is delete your account, after canceling your subscription. Canceling your subscription/plan only prevents it from being renewed on…
-
Verwijs wrote:still no green checkmark when sync is complete... The green check mark on the tray icon no longer exists. They removed it intentionally. * https://www.dropbox.com/help/desktop-web/sync-icons#desktop
-
The new Professional plan offers the Smart Sync feature which allows you to specify that files and folders are only stored on the cloud, but still accessible on the computer. If you have Basic or Plus, you can use Selective Sync to remove the local copy of a folder from your computer, leaving it in your account online, but…
-
Tagging @"Walter".
-
The raw, original file will play (change ?dl=0 to ?raw=1) but the transcoded preview (the version Dropbox displays on the preview page) will not. Edited to add... It does work in Internet Explorer. It does not work in Firefox, Chrome or Edge, with Edge showing the This file cannot be previewed message. Windows 10 and all…
-
Just select Account followed by Get help with other issue.
-
We need to know HOW it's not working. Are you able to locate the option to cancel your account? What happens when you use it? Are you getting an error message when you try? And remember, if you upgraded to Plus on your mobile device, then you need to cancel on your mobile device as the subscription will be managed by the…
-
As this is a billing/account related issue, you'll need to contact Support regarding this. Open your ticket here: https://dropbox.com/support Track your ticket here: https://dropbox.zendesk.com Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).
-
The only thing that has changed is how the icon is presented. When the icon is solid, you're connected an up-to-date. When you're syncing, it will have the circular sync overlay. When you're not connected, the icon will be faded. It's not that the icon isn't showing you the status anymore. It's that it's being done in a…
-
There are currently no issues with the Dropbox service. There was a performance issue earlier today that would have impacted syncing for some people, but that was resolved and is no longer a problem. Are the issues you're experiencing happening now, still, or was this something you saw earlier in the day?
-
There are no next steps. It was simply a suggestion for when you come across a JPG or HEIC file that wasn't recognized (by the file's extension) and couldn't be opened. Changing the extension may allow you to open the file because the extension would then match the file type and the operating system would then know how to…
-
At one point there was an issue where app would change the extension to JPG but not actually convert the file (or did it convert the file but not change the extension, I don't remember). Either way, I thought that had been resolved. If you still have a JPG or HEIC image that was uploaded by Dropbox and you can't open it,…
-
mamomi wrote:This is outrageous. File count and folder and file size are the most basic of information. I wonder if Google Drive offers this. Folder size is now available on the Dropbox website. * https://www.dropboxforum.com/t5/Product-Updates/How-can-I-see-the-folder-size-on-dropbox-com/m-p/246410
-
rlawrence2 wrote:As it is, every time I click "show in folder" I have to reset list so I can do another egg hunt to get the file to show up on the screen. Is there a fix for that one? I think that one is on your browser, as the file is not only selected but the page scrolls to it once loaded.
-
rlawrence2 wrote:you cannot "see" a photo file and certainly don't know the name of the file to delete un files folder. When you click Show in folder, the file is already selected in the File view. Just click Delete.
-
Angie3 wrote:As far as I can tell, there's no way to sign up for the paid version of dropbox wthout autorenew being set. No, there isn't, but you can cancel immediately after subscribing, which will prevent it from auto-renewing. Subscribe one day, cancel the next, and you have a non-renewing subscription for whatever term…
-
In June of 2016, Dropbox notified third-party developers that the Dropbox API v1 was being deprecated and any applications that still used it would need to be updated to use API v2. Those applications that didn't update would eventually be unable to connect to Dropbox. Fast-forward 15 months to September 2017, and Dropbox…
-
It's on the Recents tab.
-
There really isn't anything that Dropbox can do to assist you. IFTTT would be the ones that created the interface between them and Dropbox, so only they can support it. Dropbox cannot provide support for third-party created apps or services. If you had said that this just started happening, then I would suggest that it…
-
There is no longer an option to delete photos while on the Photos page. You need to do it from the Files page now. You can select a photo and click Show in folder, and it will take you to the Files view for that photo where you can delete. Yes, it results in extra steps, but it's all we have right now. Dropbox is clearly…
-
Just to clarify... @"Moes" wrote:no one will be able to see any parent or siblin folder except you if you're logged in When using a share link, no one will be able to see any parent or sibling folder, period. They can only see the specific file or folder that you've linked to. If you've linked to a folder, they can see…
-
Marking an entire folder as available offline is a feature for Dropbox Plus and Business accounts. Basic accounts do not have that feature.
-
Then either Time Machine didn't back it up properly, or it wasn't able to restore Dropbox in a working state. You yourself stated that Dropbox prompted you to connect to an account. If that's the case, then Dropbox didn't have all the needed files to work correctly, and initiated the re-connection. At this point, the…
-
Chris N. wrote:Shouldn't it just be aware that nothing has changed and live with that? No, it shouldn't, and you've just explained why. What happens is after restore Dropbox asks for user / pass as it was not installed and then starts resyncing all the thousands of files. Dropbox has a local database that it uses to keep…
-
Even though you're not syncing it all, Dropbox likely still needs to build its database which will contain information about all the files in your account, and not just those that you're syncing. With 40TB of data, that process will take a while. There's no way to speed up any of Dropbox's processes. All you can do is just…
-
sueros wrote:why would Dropbox make users take this additional step and leave Dropbox environ? I can't speak for all of the reasons behind it, but I know one reason was because it was being abused by spammers, and there were many complaints to Dropbox over it.
-
Are you using the Dropbox website, or do you have the Dropbox client installed on your computer? If you have the client installed, just put your files in the Dropbox folder on your computer and they will sync automatically. If you're using the website, click the blue Upload files button in the upper right corner of the…
-
See my reply above. I've merged your thread with this one.
-
This is a known issue. I expect that it will be fixed in the next update.
-
dojima wrote: Sure it's possible to share videos in full quality...that is, if you're willing to take the time to figure out how to do it. Doesn't take much time to click "Download."
