Rich Super User II

Have you checked to see if it's still installed? If the Dropbox app is installed but not running, you won't have the icon. Just run the app from your Start menu again. If the app is no longer installed, then something on your computer is removing it. It wouldn't be anything to do with Dropbox. As for having to re-sync when…

KaChing wrote:Is there a way to disable the dowload option with a view-only shared link? No, there isn't.

Apple restricts the amount of time that an app can remain active in the background. I think it's something like 10 minutes. In order to get around that, Dropbox uses a change in your location to trigger the app to "wake up" and continue uploading in the background. If you don't allow Dropbox to have access to your location…

Refer to my reply above (I merged your thread into an existing one). I would also suggest everyone open a ticket with Support if you're experiencing this issue. Open your ticket here: https://dropbox.com/support Track your ticket here: https://dropbox.zendesk.com Replies take approximately 1 - 3 business days with Plus and…

Dropbox seems to be uploading not only the Camera Roll, but the Photo Stream as well. I disabled Photo Stream and my duplicates stopped. Still waiting to hear back from Dropbox on that.

Agreed with Mark. Pretty sure if it's in your account and not deleted, it will count against your storage quota.

Roderick R. wrote:I download Dropbox from https://www.dropbox.com/en_GB which then downloads a file called Dropboxinstaller.exe from https://dl-web.dropbox.com into my firefox download folder. I then click "Save File" as, apart from "Cancel" that is the only option, and that's it. The program then downloads onto my C:…

HelpdeskDemo wrote:Do archived folders take up less space than active ones on their dropbox account? What do you mean by archived folders? Dropbox doesn't have an archive function for your files. Anything that exists in your account will count towards your storage quota. Deleted files and folders do not take up space in…

During the installation there's an Advanced Options link. if you click that you can specify the location for your Dropbox folder. Be sure to select the folder ABOVE Dropbox, or you'll end up creating a Dropbox within your Dropbox. If it tells you that the location already contains a Dropbox folder, then follow these steps.…

Dropbox does not have any ability to change the time and date stamps of your files. You'll either need to use the options available in your operating system, or a third-party utility that allows you change them. [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free…

As Mark mentioned, the API being used by that app was retired. You'll need to contact the developers of the app you're using as this is a problem that only they can resolve. In June of 2016, Dropbox notified third-party developers that the Dropbox API v1 was being deprecated and any applications that still used it would…

bradmcewan wrote:Very simple to do a quick fix There's nothing to fix. It's extremely simple to cancel your subscription if you have one. There are different ways to do it, depending on the account type or where you purchased it. Plus or Professional: * https://www.dropbox.com/help/billing/cancel-dropbox-plus *…

You need to update your app to use the newer API v2. I'm moving your post to the API forum.

@"RichardKLee" You didn't get a response because you contacted the Sales team. All support issues have to be sent to Support. Sales cannot help you. Open your ticket here: https://dropbox.com/support Track your ticket here: https://dropbox.zendesk.com Replies take approximately 1 - 3 business days with Plus and…

No one here can help you. You either need to contact Support, or you can cancel it yourself from the bottom of your Account page.

nikkil wrote:When I click on the dropbox icon, it only goes to the Windows File Explorer. Not the Dropbox icon on your desktop. The Dropbox icon in your system tray (near your clock). * https://help.dropbox.com/account-settings/change-preferences 

nikkil wrote:I want to make sure I'm understanding this correctly ... You're not. Because dropbox can only be installed in the C drive, I can't have my files uploaded to you? The Dropbox application can only be installed on the C: drive, but the Dropbox folder, where your data resides, can be on another drive. The…

You can no longer delete from the Photos page. You need to select a photo and choose View in folder. From there you can delete it.

@"baronmh" wrote: Why is this marked as a solution? This is still an outstanding and annoying issue. Because Mark's response is the correct one. It doesn't mean their is a solution to the question asked. It means the question asked was answered appropriately. In this particular case, Dropbox is working as intended. There…

m7md78 wrote:where i can found Dropbox Preferences badge in my computer? * https://www.dropbox.com/help/desktop-web/change-preferences * https://www.dropbox.com/help/business/badge-on-off

clientreleases wrote: The desktop client is regularly updated with many improvements and fixes. What are they?

This topic is now closed for new replies. If you're having a problem with your account, please start a new topic or reply to one that relates to the issue you're having. If you wish to comment on the upgrade options that are or aren't available, you can do so in the Share an idea section. If you have a question that is…

Symlinks can work in Dropbox but they are not supported, and depending on where you created them, can result in the files being synced twice, taking up twice the amount of storage. Mark's suggestion is the correct one. Just don't do it. If something goes wrong, it won't be pretty.

* https://help.dropbox.com/desktop-web/force-download

TexTech wrote:Is Dropbox having issues with this older release of Windows? No. Windows 7 is still a supported operating system. I have Windows 7 computers using Dropbox without a problem.

The Dropbox is still an indicator of whether or not Dropbox is syncing, complete or no longer connected. It just looks different. Visit the link I posted above for the new icons and what they mean. All of the same information that was available with the green check is still available today.

Just to clarify, that's not a message from Dropbox, but from your operating system. Windows is telling you that you don't have enough space. If you need to move your Dropbox folder to a new drive, you can do it from Preferences. * https://help.dropbox.com/desktop-web/move-dropbox-folder

That's referring to the available space on your hard drive; not in your Dropbox account. I have 51GB of available space on the local drive where Dropbox is located. If I try to move a folder into Dropbox that (in this case) is 463GB, I receive the same message that you receive, telling me that I need an additional 412GB of…

tomatpcb wrote:... using the desktop appplication of Dropbox imposes a 30Gb/file limit on attempted upload (so a max. file size of under 30Gb). The website now has a file size limit of 20Gb. When using the desktop client there is no limitation on file size. * https://help.dropbox.com/space/upload-limitations

cyan1 wrote: I'd really like to cancel my account as well. It's interesting how they make all of this so difficult. This is the most difficulty I've ever had with trying to figure out how to cancel a plan and deactivate an account * https://www.dropbox.com/account Delete your Dropbox account