Rich Super User II

joydeason wrote:When you go to the website you indicate, you get an error message. The website has gone through an update since Mark posted that. As always, though, you can get to all the details of your account on your Account page, where you can also cancel your subscription from the Plan tab. Note that if you subscribed…

Jane wrote: Would you mind uninstalling the application & re-installing & see if this helps you clear the cache on your phone temporarily? @"Jane" I think the important point to make here is that there's a button in Settings that does nothing. Dropbox added a Clear Cache button in Settings but it has never worked, and the…

Jigs G. wrote: I just want to share two or three web pages a year from dropbox to clients, that's it. Dropbox isn't a webhosting service, and was never intended to be one. If you need to serve a webpage then you really should be using a web hosting service. The right tool for the job...

No, that's not possible. Dropbox will only sync to a single location.

There is a cancel option. Click View detailsClick the X Canceled

That's not possible. Each Dropbox account can only have a single email address associated with it.

Darren S.1 wrote: Anyone else notice that one of the other vaunted features for the new level of account is “sharing controls” - which I’m taking to be passwords and expiry dates on links? Pretty sure I have them on my account at the moment so I wonder how long it is before they take those away too. If you have them,…

Have you checked to see if it's still installed? If the Dropbox app is installed but not running, you won't have the icon. Just run the app from your Start menu again. If the app is no longer installed, then something on your computer is removing it. It wouldn't be anything to do with Dropbox. As for having to re-sync when…

KaChing wrote:Is there a way to disable the dowload option with a view-only shared link? No, there isn't.

Apple restricts the amount of time that an app can remain active in the background. I think it's something like 10 minutes. In order to get around that, Dropbox uses a change in your location to trigger the app to "wake up" and continue uploading in the background. If you don't allow Dropbox to have access to your location…

Refer to my reply above (I merged your thread into an existing one). I would also suggest everyone open a ticket with Support if you're experiencing this issue. Open your ticket here: https://dropbox.com/support Track your ticket here: https://dropbox.zendesk.com Replies take approximately 1 - 3 business days with Plus and…

Dropbox seems to be uploading not only the Camera Roll, but the Photo Stream as well. I disabled Photo Stream and my duplicates stopped. Still waiting to hear back from Dropbox on that.

Agreed with Mark. Pretty sure if it's in your account and not deleted, it will count against your storage quota.

Roderick R. wrote:I download Dropbox from https://www.dropbox.com/en_GB which then downloads a file called Dropboxinstaller.exe from https://dl-web.dropbox.com into my firefox download folder. I then click "Save File" as, apart from "Cancel" that is the only option, and that's it. The program then downloads onto my C:…

HelpdeskDemo wrote:Do archived folders take up less space than active ones on their dropbox account? What do you mean by archived folders? Dropbox doesn't have an archive function for your files. Anything that exists in your account will count towards your storage quota. Deleted files and folders do not take up space in…

During the installation there's an Advanced Options link. if you click that you can specify the location for your Dropbox folder. Be sure to select the folder ABOVE Dropbox, or you'll end up creating a Dropbox within your Dropbox. If it tells you that the location already contains a Dropbox folder, then follow these steps.…

Dropbox does not have any ability to change the time and date stamps of your files. You'll either need to use the options available in your operating system, or a third-party utility that allows you change them. [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free…

As Mark mentioned, the API being used by that app was retired. You'll need to contact the developers of the app you're using as this is a problem that only they can resolve. In June of 2016, Dropbox notified third-party developers that the Dropbox API v1 was being deprecated and any applications that still used it would…

bradmcewan wrote:Very simple to do a quick fix There's nothing to fix. It's extremely simple to cancel your subscription if you have one. There are different ways to do it, depending on the account type or where you purchased it. Plus or Professional: * https://www.dropbox.com/help/billing/cancel-dropbox-plus *…

You need to update your app to use the newer API v2. I'm moving your post to the API forum.

@"RichardKLee" You didn't get a response because you contacted the Sales team. All support issues have to be sent to Support. Sales cannot help you. Open your ticket here: https://dropbox.com/support Track your ticket here: https://dropbox.zendesk.com Replies take approximately 1 - 3 business days with Plus and…

No one here can help you. You either need to contact Support, or you can cancel it yourself from the bottom of your Account page.

nikkil wrote:When I click on the dropbox icon, it only goes to the Windows File Explorer. Not the Dropbox icon on your desktop. The Dropbox icon in your system tray (near your clock). * https://help.dropbox.com/account-settings/change-preferences 

nikkil wrote:I want to make sure I'm understanding this correctly ... You're not. Because dropbox can only be installed in the C drive, I can't have my files uploaded to you? The Dropbox application can only be installed on the C: drive, but the Dropbox folder, where your data resides, can be on another drive. The…

You can no longer delete from the Photos page. You need to select a photo and choose View in folder. From there you can delete it.

@"baronmh" wrote: Why is this marked as a solution? This is still an outstanding and annoying issue. Because Mark's response is the correct one. It doesn't mean their is a solution to the question asked. It means the question asked was answered appropriately. In this particular case, Dropbox is working as intended. There…

m7md78 wrote:where i can found Dropbox Preferences badge in my computer? * https://www.dropbox.com/help/desktop-web/change-preferences * https://www.dropbox.com/help/business/badge-on-off

clientreleases wrote: The desktop client is regularly updated with many improvements and fixes. What are they?

This topic is now closed for new replies. If you're having a problem with your account, please start a new topic or reply to one that relates to the issue you're having. If you wish to comment on the upgrade options that are or aren't available, you can do so in the Share an idea section. If you have a question that is…