Redhotpaddy Helpful | Level 6

So the problem seems to have been when using Google sign in, I got it working when I just signed in using the old fashioned way of entering you email and then password.

Hi so it seems it's with all microsoft files I.e. word and excel. Yes I I have the same email for both.

Hi Megan, Yes I have uninstalled both apps and cleared the cache and got the same error. Patrick.

Hi Nancy, Step1: Open Dropbox App Step2: Open excel file saved on Dropbox Step3: Open with excel Step4: Sign in Step5: Error I'll upload the error message now 

So what i say when I clicked on open on the Excel App I saw the following: Recent Shared with me OneDrive - Personal This Device Browse Add a place After reinstalling Excel I got the same but with the additiong of Dropbox: Recent Shared with me OneDrive - Personal Dropbox This Device Browse Add a place

So I contacted Microsoft and they informed me it was an issue with the new Dropbox Update. I manged to uninstall the Excel App and reinstalled it and it seems to work now. I did notice when opening Excel and going to open a file Dropbox had disappeared and only OneDrive was showing. After the uninstall and reinstalling the…

So all I can do is disable the Excel App deleting it on my phone is not possible unfortunately.

I'm using an Android and the version of Dropbox is 378.2.6

It's with all excel file and only seems to happen on the app on my phone. When I use my PC it's fine

It only seems to be excel that is having the issue word seems to be working fine.

How do I check that? I'm logged in with the same email yes.

I'm only 68% full.

I can't seem to contact Dropbox to fix this issue. I've tried everything and still I can't alter any files I have on Dropbox. What else can I do?

Ok I really don't know what is going on all I can do is view my files on Dropbox and can't alter them.

Cheers, yea but it was working fine up to a few days ago. It's strange. Not Dropbox stopped working with Excel?

This is what comes up on my phone when I try and click on the file I have saved to my home screen. Previously it would bring directly to the file but now it gives this message. I have no other devices attached to this dropbox account, I've cleared the cache. I'm just not sure how I can fix it. It is an Excel file I am…

I would be I can't seem to find the attachment option for a screenshot