Comments
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Same for me....and I started this thread in December. It's a disgrace. There is one way to complete the download though. Use Mozilla and then when it fails hit 'retry' and it will pick up where it left off and complete the download. Not very professional but it works.
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Hi Mark, Thanks for your reply. I have 1TB of space so that's not the issue. The files are in a .zip so it's not a video preview. And they have been fully uploaded as their file size is clearly written on the desktop version. There is nothing wrong with the files either. They are all in excess of 1GB. And they each fail at…
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Hi Vivian, Thanks for the response. It is happening on multiple computers and multiple diffferent browsers from people trying to download around the world. It is purely one file at a time not all at once. And they each fail at 315mb, every time. Both through desktop and the app. What could the reason be? This has caused so…
