Comments
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Hi Walter, Good news! The Excel file successfully opened with my password today without any more errors. It seems the issue has resolved itself. Thank you so much for your time, quick responses, and amazing support throughout this process! Best regards, Patricia
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Hi Walter, Yes, it also happens if I download the file directly from the Dropbox website and try to open it locally on my computer. The incorrect password error still pops up.
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Hi Walter, Yes, I still get the exact same "incorrect password" error even when the Dropbox desktop app is completely closed. Please let me know what the next steps are to check this from the server side. Thank you!
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Hi Walter, 1. My Dropbox desktop app version is 271.4.4292 and the status shows "your files are up to date". 2. Yes, my Microsoft Excel app is fully up-to-date. 3. I am using a standard US keyboard layout. I have tried typing the password in Notepad first to ensure every character is correct and then pasted it into Excel,…
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Hi Walter, Thank you for the quick response. I have attached a PDF file containing both screenshots of the exact errors I get when trying to open the file locally on Excel desktop and when attempting to import it.
