Norah Dropboxer

Hey @"Clangdon", hope you're doing great! Just checking back with you, have you tried quiting Dropbox app following the steps provided? Additionally, I ran a small search on my end and I was able to locate your open request on our system which is being handled by a higher level of Support. In case you have any further…

Hey @"ctrier", I really appreciate it for taking the time to write back in and providing me with more information! As I’d like to help you further, I have reached to you via email in order to investiagte with all our tools available. Thanks for your cooperation and looking forward to your reply!

Hi @"DWoo77", welcome to Dropbox Community! Can you clarify what exactly are you experiencing? Are you receiving any error messages? Some detailed information and a screenshot of the issue (omitting any personal information) will help have a better understanding and troubleshoot further. Looking forward to your reply! 

Hey @"CNowell", I really appreciate it for taking the time to write back in and providing me with more information! To help isolate this issue, I suggest quitting the Dropbox app by following the steps below: * Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux) * Click on the gear icon in the…

Hi @"aukevn", @"JB13", @"louisebeattie", @"KWCS", I hope you’re doing great! @"aukevn" and @"JB13", I run a small search on my end and I can see that your cases are being handled by a higher level of Support. I truly understand your concern and I will make sure your comments are passed along to the appropriate department.…

Hi @"Clangdon", I’m sorry to hear you are still experiencing this issue and thank you for the additional information. Try quitting the Dropbox application by using the steps below: * Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux) * Click on the gear icon in the Notifications panel and select…

Hi @"ctrier", welcome to Dropbox Community! I’m sorry to hear you are experiencing this issue. Can you clarify where does the error message occur, is it on the mobile or on the desktop? Additionally, in order to investigate with all our tools available I followed up via email. Thanks in advance for your reply!

Hi @"CNowell", welcome to Dropbox Community! As each case is unique, some more information and a screenshot of the discrepancy (omitting any personal information) would be very helpful in order to have a better image of what is going on. Looking forward to your reply!

Hey @"ewest", thanks for taking the time to write back in! As you mention trying all the steps provided by @"Sanchez", I followed up via email in order to continue troubleshooting with all our tools available. Looking forward to hear from you!

Thanks for the prompt reply @"GuyM1"! I have located your open request on our system and it will be handled by a higher level of Support asap. In case you have any further inquiries, let me know here and I'll check back with you. Have a wonderful weekend ahead!:rainbow:

Hey @"wyred", Is it possible that you have a Software that uploads the screenshots to your Dropbox account? If this happens to be the case try disabling this Software, then take a screenshot and see it the URL is still copied. If the issue persists, in order to investigate further you can follow up via email here and let…

Hey @"GuyM1", Sorry to hear that the issue is not resolved. Let’s try one more thing together. Remove the folder in question from your computer, then see if the folder reappears. If the issue persists this means it may be triggered by a third party application, local network sharing or folder redirection preferences setup…

Hey @"John W.87", welcome to Dropbox Community! I ran a small search on my end and I was able to locate your open request on our system which is being handled by a higher level of Support. Feel free to let me know if you have any further inquiries!

Hey @"wyred", welcome to Dropbox Community! A screencast reproducing the steps you are taking (omitting any personal information) would help to have a clear image of the issue. You can learn how to create a screencast using QuickTime Player here. Also, to create a screencast recording the steps on a Mac you can use…

Hey @"GuyM1", hope you're doing great! Just checking in with you to see if you had the time to check @"Jane"'s steps provided. Thanks in advance for your reply! 

Hey @"Lauri I.", I have reached out to you once more! :upside_down: I understand the procedure can be frustrating,however, in order to have a better understanding on why you are experiencing this issue I will need you to provide me with all the details requested. Thank you for your time and cooperation!

Hey @"mrboss", Let's check a few more things to have a better idea on why you are still experiencing this issue. Try temporarily disabling your WiFi and verify if the issue persists over your cellular network. Do you have the same issue when you try connecting on a different WiFi? Can you also tell me what is the size of…

Hi @"TomMacD89", thanks for checking in! Dropbox will meet the requirements of the GDPR by May 25, 2018 as required across all its services, including Dropbox Basic, Plus, Professional, and Business. You can read about our GDPR preparation, as well as our approach to safeguarding your data at our GDPR guidance center. I…

Hey @"GillesB-EXO", thanks for all the detailed information provided! I’ve moved your post to this thread. Try having a look at what other people have tried and let me know if it works for you. Let me know if you are Remotely logged in to the computer? Also,make sure the mouse is connected to the computer. If you're using…

Hi @"GillesB-EXO", welcome to Dropbox Community! Can you try enabling the Accessibility Settings with the steps provided here? Also, make sure you’re not using the remote log in to the computer. If this is not the case a screenshot of what you see when you try to activate Smart Sync (omitting any personal information)…

Hi @"Laurits", welcome to Dropbox Community! I followed up via email for you and we can continue troubleshooting there with all our tools available. Thanks in advance for your reply!

Hey @"Justin P.2", thanks for checking in! Have in mind that Dropbox does not alter your files/folders, as it only previews them. What you can do is delete a link to a file or a folder by following the link here. Let me know if this helps!

Hey @"mattmireles", Currently, this is not possible, however, I will make sure your comments are passed along to our development team, thanks for your feedback. Have a great week ahead!

Hey @"David W.136", I’m glad the issue has been resolved! Feel free to let me know if you have any additional questions. Have a great week ahead!

Hi @"mattmireles", welcome to Dropbox Community! Is there a pass-code on the Dropbox app? Can you confirm the version of it by going to the Settings of the app? Thanks in advance for your reply!

Hi @"David W.136", thanks for checking in with us! To help isolate this issue, try quitting the Dropbox app by using the following steps: * Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux) * Click on the gear icon in the Notifications panel and select "Quit Dropbox" If the issue persists when…

Hi @"bamsematt", welcome to Dropbox Community! In this case, I would suggest you to reinstall the Dropbox software you have currently installed on your computer. First, make sure you save and quit ALL programs that access files in the Dropbox folder and follow the steps below: 1) Stop Dropbox (If needed): * Click the…

Hi @"jnpg", welcome to Dropbox Community! As I would like to help you further, I followed up via email in order to continue troubleshooting with all our tools available. Thanks in advance for your reply!

Hi @"DD2002", As you mention that you already tried the steps that @@"Walter" provided you with, next thing you should try is resetting your Camera Upload settings. This will allow your computer to automatically upload photos to Dropbox each time you plug in your mobile device. You can change your import preferences from…

Hi @"micheoliva", welcome to Dropbox Community! There are files that your applications can't process correctly because they have file paths that are too long. This behavior exists if there are more than 255 characters in the entire file path. This means from the C:\ all the way to the extension of a file. i.e: if you had…