Norah Dropboxer

Hi @"Max_in_Madison", @"jernimtz" and @"gabradoodle", welcome to Dropbox Community! First let’s check that you have updated the latest version of your desktop app here. Can you tell me where is the issue occurring, is it happening when you plug your phone or tablet into your computer or is it on your mobile device? A…

Hi @"Devman123", welcome to Dropbox Community! By turning on the Available offline option you make a file available for offline viewing . When a file is available offline, you can access that file even when your phone isn't connected to Wi-Fi or data. For more details you can check our article here. Let me know if you…

Hey @"Roryb", welcome to Dropbox Community! A screenshot of the warnings you receive (omitting any personal information) would be very helpful. Thanks in advance for your reply!

Hey @"arora1st", There is an integration between the two platforms, as @"Rich" mentions as well. This integration is initiated through the third party app in question, hence, you may refer to their resources online, so as to locate the most relevant info. I would suggest for you to Google-search with the "Wordpress…

Hi @"Lauri I.", welcome to Dropbox Community! As I would like to help you further, I followed up via email in order to continue troubleshooting with all our tools available. Looking forward to hear from you!

Hey @"arora1st", welcome to Dropbox Community! Could you please clarify what are you trying to achieve when you refer to adding a login access on your website? Some additional details would be very helpful. Thanks in advance for your reply!

Hey @"Mungo5", welcome to Dropbox Community! First let’s make sure you have Installed the latest version of the Desktop client here. If the issue persissts and you receive any error messages, a screenshot of the error message here would be very helpful. Let me know how it goes!

Hey @"pbuckland"! I’ve located the ticket you created and we’ll handle your case from there. Let me know if you need anything further!

Hey @"Elekter52", welcome aboard to Dropbox Community! A screenshot of the error message: “Maximum job attempts reached” while you try to add attachments to your Dropbox from your email would be very helpful. Regarding the “Save button” you are referring to, have you tried right clicking on the attachment and then Save…

Hey @"pbuckland", thanks for all the information provided! As this is an issue that needs thorough investigation could you raise a ticket with our team here so that we can troubleshoot further for you? Once you’ve raised the ticket please include the ID and I’ll make sure that a colleague handles your case asap. Thanks in…

Hey @"annienar", thanks for the quick response! You can raise a ticket by going here in order for our team to investigate with all of our tools as they are not available through this platform. Once you send us a ticket, please include the ID and I will make sure that a colleague gets on it as soon as possible. Thanks in…

Hey @"hellosigit", welcome aboard to Dropbox Community! What I would suggest is, you create a new shared folder that is empty and share the folder between both accounts. Then move the files in smaller batches to that folder, let it finish moving and then repeat until you are done with all the files. When all files have…

Hi @"MikeA01730", welcome to Dropbox Community! When you see a yellow exclamation point icon it means that there is a newer version of your folder available. Tapping the refresh icon on iOS or Update all button on Android will sync these changes. This may happen sometimes when a newer version of your folder is available…

Hi @"gregrobson", @"Levi" and @"motionmind", welcome to Dropbox Community! As this is an issue that needs thorough investigation could you raise a ticket with our team here so that we can troubleshoot further for you? Once you’ve raised the ticket please include the ID and I’ll make sure that a colleague handles your case…

Hey @"Taylor B.7", thanks for taking the time to write back in! In cases where you see files downloaded from Dropbox to your computer that were previously online-only, and you didn’t open or change the files, this could be caused by another application. Some applications need to look at your files to work, and that makes…

Hi @"Taylor B.7", thanks for getting back to us! As the issue has been resolved, the reasons on why you were experiencing this issue could be many, however, keep us updated if anything further comes up. Have a great week ahead!:slight_smile:

Hi @"Taylor B.7", welcome aboard to Dropbox Community! As a starters, we need to double check what status icon do you see on your files. Online-only should be a cloud icon, or the green tick which means it’s synced locally. A screenshot would be very helpful to have a clear image of the current situation. Thanks in…