Nancy Dropbox Community Moderator

Sorry for jumping in, @"JoannaM". Can you clarify what you mean when saying this isn’t what you want? Are you seeing your backed up folders now in their default locations perhaps, instead of your local Dropbox folder? If yes, then this should be expected on the updated Dropbox Backup experience.

Thanks for clarifying, @"EmilianoRosales"! To investigate further, can you also send me a screenshot of the Dropbox folder location/filepath that other members are seeing on their end (specifically the ones who were able to move it directly under the C:\ directory)?

Hey @"robncarin", sorry to jump in. The Dropbox mobile app is mostly used for files that have been directly uploaded to your Dropbox account (it's basically a reflection of the files you see at your All files page here).

@"antolepore", giusto per chiarire, stai seguendo i passaggi forniti da Ben qui e non riesci ancora ad allegare file Dropbox al tuo account Gmail? --------------- @"antolepore", just to clarify, are you following the steps provided by Ben here, and you’re still unable to attach Dropbox files to your Gmail account?

Hi everyone! Can you please go to this directory ~/Library/GroupContainers and let me know if you can access your cache/temp data there? As for your hard drive usage, I’d like you to go to your main drive in Finder, highlight it by clicking on it and then, hit space to show a preview of the drive. This will show the total…

Hey @"melodyhwang", sorry for jumping in. Are you also getting the exact same message that was posted by the OP? Have you already opened any tickets with our support team, by any chance? If not, I can log one for you instead to the email address showing here.

Thanks for your screenshot, @"aangulo99"! If there’s any personal info showing in the error log (like a username that contains your full name), feel free to mask it before posting it here. Let me know if you still have any security concerns, though.

Thanks for clarifying. In this case, you can follow the steps I’ve linked above on how to enable computer backup on your desktop app. However, keep in mind that backups from other devices can only be accessible from your Backups page online at the moment, and not synced locally.

Hi @"mouwe5"! Hope you don’t mind me jump in. Just to clarify, are you seeing the grey cloud icon showing here next to your files, after your employee moves a file to a different location? Also, is this something that started happening lately after a specific OS/Dropbox update, or has the issue been going on for a while…

Welcome to the forum, @"aangulo99". Can you send me a screenshot of the error you’re getting? Also, the link that you mention, does it contain an error log? If yes, please post it here as well. Ping me, when you’re ready and I'll have a look.

Hey @"Bradley222"! Thanks for posting your question here. Have you installed the Dropbox desktop app on your computer? If yes, do you mean that you’d like to enable computer backup on it? Let me know more details, and we can go from there.

@"DerekR", from what I can see, Hannah had opened a ticket for you back in July, but it was automatically closed as there was no response. Can you please follow these steps and send me your ticket number here afterwards? I’ll leave a note to our support team on your behalf, so that they can further help as soon as possible.

@"EmilianoRosales", do you have admin rights on this device? If you go to the C:\ directory, are you able to create new folders, for example? Also, did you install the Dropbox app with admin rights, after downloading it on your computer? Did you try to move the Dropbox folder with these exact steps?

@"smangle2001", have you tried connecting to a different WiFi network/cellular data and the issue persists? I’d also like to know the app version of the Dropbox app on your iPad.

Welcome aboard the forum, @"uBear team"! Hope you’re well. Due to security reasons, we’re unable to click on any links on the forum, which is why I’ve also removed the one you uploaded. However, from what I noticed, this was a shared link. Would you like to share your folder via link and give it edit permissions? Or, do…

Hi from me as well, @"-caffeinated-"! So, to clarify, is this only happening with files that are generated by Ableton? I’d also like you to right click on your local Dropbox folder, go to "Get info", and send me a screenshot of the next window you’ll get. I just want to make sure the app isn't syncing more than 300k files…

Please check your email address, when you can @"ThisHighUp", and reply back to my email. @"MLondon", you can send me your ticket number here if you want, and I’ll check the progress of your case.

Hope it’s OK to jump in, @"Frank P E."! Pausing the Dropbox app means that you'd pause its syncing, but disabling your computer backup only affects your backup and the Dropbox app will continue syncing during the process. To disable the Dropbox Backup, you’ll need to follow these steps. Restarting your Dropbox app is the…

You should be able to attach your screenshots in this thread by clicking on the small camera icon above your message box (right before posting your reply). If the option doesn’t appear though, please try this via a computer instead. Let me know how it goes.

I’m really sorry to hear about this, @"CliffanyAnn". To clarify, were you able to find the missing shared folders here and rejoin them?

That’s interesting indeed, @"ThisHighUp". At this point, I think it may be best to log a ticket and investigate this internally. Is it alright to contact you at the email address showing here?

Hmm, I see. Let’s check your computer, and see if we can find something more. If you have the desktop app installed, can you clarify its syncing status and app version? I’d also like a screenshot of how your PDFs appear in the local Dropbox folder to have a visual of their syncing status.

I’m sorry to hear about the situation, @"fransvandervleuten". Can you send me the ticket number you should’ve received from your support interaction? Other than that, I’d like one more screenshot showing how these files appear within your local Dropbox folder, so that I can check their syncing status. Also, what’s the…

I hope this hasn’t been suggested already and I missed it, but have you tried hitting on the Windows Logo Key + PrtScn button or Alt + PrtScn instead? Does this help, or is the Snipping Tool still being launched?

All set, @"mstomasik"! Please reply back to my email, and we'll check this further.

Alright, thanks for giving this a go. We can open a ticket for you then, and investigate further. Let me know if that’s OK, and we can get things started.

@"roscospears", have you tested this again via different browsers/incognito window, and the issue persists on all of them? Keep me posted, and I can check with our team on this.

Hi from me as well, @"DavidM07"! By opening a ticket, we’ll be able to see more details on your Dropbox account and potentially send this over to our specialized team, if necessary. Please check your Dropbox email address, and reply back to my ticket when you get the chance. Thanks!

Thanks for posting your questions here, @"Charsiu"! Are you using the updated version of Dropbox Backup? If yes, you should be able to back up any folder that’s located within your device’s home folder. If not, here’s how you can update to the latest version. As for your second question, I’m afraid backing up is restricted…

Yes, thanks @"carlitobklyn"! Now, if you go to your Plan page, how much usage do you see there? Feel free to send me one more full screenshot of what you see, and I’ll have a look. I'd like to double check that you're seeing the same usage everywhere.