Comments
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I have the same issues and tried all the same steps, including Advanced Reinstall. It's been 48 hours since Support said I would be contacted by a Specialist. Any day now, right guys?
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I have the same issue and have taken the same steps, including the advanced reinstall. It's been 48 hours since Support promised that I'd be contacted by a specialist. NOTHING. And what's really great is that all my previously synced files and now inaccessible because Dropbox can't index to see that they are actually there.
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I tried disabling Private Relay as well, and then Force Quitting all DB processes via Activity Monitor, but it's still not connecting.
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It's happening to me too. And likewise started sometime last week. I've tried the Advanced Reinstall, as well as a rebooting the router etc. No dice. I gave up and contacted support today and after reporting all the steps, it's apparently being escalated. I'm waiting to be contacted by the specialist. This is on Dropbox…
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It still happens pretty regularly. Here's my workaround: Launch Activity Monitor and click on Network. Sort by Name, look for DropboxFileProvider. Force Quit that **bleep**. If the Dropbox app is running, it will immediately create a new instance and sync should resume. At least it's been working for me. Good luck!
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I understand the need to remove the link., no worries. Is there anyway to safely share that screen recording to either support or the Community?
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Hi Walter, Thanks for the reply. The ticket # is 22843980. I'm guessing links are frowned upon, but the support agent asked that I make a screen recording of the behaviour. I did in fact make one, but it was a 7 minute video and much too big to upload to the support portal. They also informed me that they were not allowed…
