Comments
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Hey @"Wietse V.", It appears that this issue needs to be investigated by a speciliazed team. Can you create a ticket at our Support page? When you create it, please, send me the ticket number so I can forward it! Thank you in advance!
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Hey @"MikeA01730", I have located the ticket you created and we shall investigate the issue, as soon as possible! The reply will come the email address of your account. Let me know how it goes!
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Hey @"jnpg", I will ask you to create a ticket to our support page and tell me the number so it can investigated as soon as possible. Thank you in advance!
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I'm sorry to hear that but it's understanable. Unfortunately, previewing files that don't exist physically on the computer, can't be previewed, as Smart Sync creates a shadow placehorder. Don't hesitate to contact us for any other issues or suggestions you might have!
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Hey @"MikeA01730", This issue seem that requires some additional investigation. Can you create a ticket so we can investigate and ask for information best not shared in a public enviroment? After you create the ticket, let me know of the ticket number. Thank you in advance!
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Hey @"ravenmb" The ticket has been located and a colleague has been assigned to it. Let me know how it goes!
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Hey @"annienar", Has your issue been resolved by our colleagues on the twitter-verse? If you require additional assistance, let me know!
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Hey @"pbuckland", Can you send us a screenshot of the the Sync tab and of the Selective Sync settings, so we can perform a more thorough investigation? Both of the above are located on the Preferences of the app and to go there just click once on the System Tray icon, then click on the Gear icon and select Preferences…
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Hey @"ravenmb", This error require additional investigation, so I'll ask you to create a ticket at https://www.dropbox.com/support page. When you create it, let me know of the ticket number so we can investigate it as soon as possible. Thank you in advance!
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Hey anonymous and @"brianchew", What @"Pikamander2" has stated is correct. I can also suggest to check which is the actual syncing folder on your computer by following these steps: * Click the Dropbox icon in your system tray. * Click on your initials/profile pic * Click on "Preferences" * Click on the "Sync" tab In the…
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Helloes to all here! As this seems fairly irregular and it requires some investigation, can I ask anyone with this issue to contact any of our Support channels, so we can investigate the issue more thoroughly and with all our tools (that aren't available from this platform)? Thank you in advance!
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Hey @"04052018", Can you send a screenshot of the badge you mention? As there are some types of notifications that can't be removed. I hope to hear from you soon!
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Hey @"cbusht" As an editor of the folder, any actions taken in the Dropbox folder it is reflected on the cloud storage and vice-versa, so in extend any changes you make are reflected on the files on your wife's computer. After you save an edit on your computer, the edit is synced to the cloud storage and then it syncs to…
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Hello to all, Apologies for the miscommunication on my previous post, we're looking into this behavior. Please raise a ticket with our support team (at https://www.dropbox.com/support), providing specific file names and screenshots this behavior is occurring so we can investigate more. Thank you!
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Hey @"mike160304", Dropbox doesn’t have a built in editor. What program do you use to edit the file? If you’d like to use an editor, you’ll have to download/export the file, edit it and then upload it again. The mobile app doesn’t download the files locally, like the desktop app does. Let me know if this helps!
