Megan Dropbox Community Moderator

Hi @"sachshardul", sorry to hear about that! We would need some account-specific info, in order to resolve this. Would it be okay for me to send you an email, so that we can have a closer look? Keep me posted, and we'll take it from there!

Thanks for checking @"stefo_LA"! Since you're using a paid account, can you try contacting our Support team directly, in order for them to have a closer look into this? 

Hey @"Joe 2", sorry to hear you're having issues with this. I'm afraid that we won't be able to help much with this if you don't have access to the email address that was associated with the team admin's account. Keep in mind, that if you use the old email address (even if the actual email doesn't exist) and the password,…

Awesome news @"Secomo"! That's what I like to hear (or read in our case). If you need anything else, give me a shout! 😊

Hi @"domienvandamme1", thank you for the info, Domien! Can you try quitting the app, and then re-launching it again? After you do that, can you hover over your little Dropbox icon on the menu bar, and let me know what it reports?

Hi @"Secomo", it might sound trivial, but have you tried quitting the app, restarting your device and then launching it again? If you could also send me a screenshot of the grayed out Dropbox icon, along with the syncing status of the app, that'd be amazing, thanks!

Hi @"CharlotteR", is it safe to assume that you're able to see the thumbnails on these files, when the app isn't running, or is this not the case? 

Hi @"Basinski", thanks for clarifying! Since your plan page, reports that you're way below your quota, you shouldn't have any syncing issue. The email might have been a mistake, or the system might need some time to register that you now have enough space to the account. Can you give it a couple of days, keep an eye out…

Hi @"stefo_LA", welcome to our Community! It sounds like your ability to share content, might have been temporarily disabled. Can you check your Dropbox-linked email address, to see if you received any emails, informing you about that? Is this your first time receiving this error, or has this happened again? Let me know…

Hi @"Kristy Crooks", thanks for posting here today! The issue is that without access to the email address associated with the account, there's no way to verify ownership of the account. Is it possible to reach out to the email service provider, to ask them to re-enable the email? Let me know more!

Hi @"domienvandamme1", welcome to our Community! As a first step, can you clarify the app's syncing status, along with the version that you're using? We need to make sure that the app is up-to-date, and not syncing any changes. Also, in regards to the 5TB of content, that you see on your Mac, how did you check for those?…

Hi @"chawkin401", it's a good thing to know that you're able to see the little Dropbox icon on your task bar. If you hover your mouse over it, can you clarify the syncing status of the app right now? Keep in mind that his issue may be related to other applications on your computer that use the icon overlay and context menu…

Hi @"CharlotteR", let's jump right into this! Did you happen to follow the steps I provided above, in order for you to quit the app, and then re-launch it? If you have any screenshots of what you see on your end, they're more than welcome. Also, could you locate your little Dropbox icon, the one next to your WiFi on your…

Hi @"beneboto", thanks for posting here! Can I send you an email, in order for us to have a closer look into this, please? Thanks a bunch! 

The shared files, come from the shared content that you sent in the latest screenshot, the one starting with "Giz" @"taskman". As for the rest of the content, you provided a screenshot before, of your Backups. Your RECOVERY backup seems to be taking up 6.74GB of content, along with your External drive, which seems to be…

Awesome news @"dpell"! If you need anything else, give us a shout! 😊

Hi @"TeeSki", welcome to our Community! If I understand this correctly, you still have access to the email address linked on both of your Dropbox accounts, right? Provided that's the case, can I reach out via email, in order for us to have a closer look into this? Let me know!

Hi @"FP15", thank you for clarifying! It seems you're using an older version of Dropbox on your iPhone. The latest would be 328.2.2. As a first step, is it possible that you update the app, and let me know if you notice any difference? 

Hi @"Willem3", I can reassure you that we haven't changed anything in regards to how Dropbox Basic accounts interact with their files. When you say that not all your problems are resolved, do you mean that you still get the same errors, just not as often? 

Hi @"cameron01", if you could also try either the app, or a different browser, that'd be lovely. In any case, feel free to update me on the results, Cameron. 

Hi @"Frank H.25", you can try to quit the app, move the content from the D:\Dropbox\Dropbox path into the D:\Dropbox path, and then open the app again. Can you give this one a go? 

Hi @"Natmonster", thanks for sharing more info here. While we can't confirm what happened, since you don't see any unauthorized activities, or logins you should be good to go. The best thing you can do is keep an eye on it, and if that happens again, let us know!

Hi @"hyeontaekim", welcome to our Community! You mentioned that you need to connect to an older account, but you don't receive the security email, since you don't have access to the email address. Without access to the email address linked to the Dropbox account, there's not much that we can do, I'm afraid. Is it possible…

Hi there, @"PollyD", how are you today? Keep in mind, that you might have two separate Dropbox accounts. A Basic account, is our free one, therefore the charge must be coming from a different account. Have you tried using our self-serve, look-up tool, in order to locate where the charge came from? Once you do that, you can…

Hi @"Monica Stubkjaer", welcome to our Community! You can't do this using a shared folder, but you can achieve to disable downloads if you use shared links. Keep in mind that if you're using a Basic account, that wouldn't be possible. You would be able to accomplish that with shared links, provided that you have a paid…

Hi @"rhettk", how did you check for your syncing status, in order to see the syncing file? Did you hover over the little Dropbox icon, on your menu bar, or did you click on it, and check the pop-up window? 

Hi @"kndclark-125328012", thanks for the update! Keep an eye out for this, and update us if you come across any issues again. See you around!

Hi @"KdubW", thanks for clarifying! Just to make sure I understand everything correctly: when you access our plan page, and try to upgrade from there, does it ask you to upgrade in USD? Or do you use a different way to upgrade? Are you currently in UAE? 

Hi @"al f.", I just sent you an email. Reply back to me, and we'll take it from there. Cheers!

Hi @"Sandy_D", I just sent you an email, I'll see you there. Cheers!