Megan Dropbox Community Moderator

Hi @"Colin C.16", it might sound trivial but are you sure you're entering the email correctly there? If so, please add no-reply@dropbox.com to your email's contacts/address book and repeat the steps to reset your password.

Hey @"NB14", okay let's try a few things: first thing is to try the same process on a folder path outside of your Documents path. And while you're at it, can you also try a different browser altogether, please? 

Hey @"Anonymous0", can you let me know the app's current syncing status? Also, please send me a couple of screenshots of the files you have inside your Dropbox folder, and the icons you see there. Thanks! 

Hey @"Matt Busfield", interesting, thanks for letting us know about that! Are you certain that the files/folders aren't shared with someone? Also, can you send me a screenshot from the mobile app, when you try to delete the file from there?

Awesome news @"NI44" & thanks for updating us here. If you need anything else, we'll be one post away. Just give us a shout! 

I just sent you an email @dluptonmd! See you there. 

Thank you for the updates @"lucamosca1"! I'll be waiting for your news in regards to this. 

Hi @"rofilmmedia", I just sent you an email, I'll see you there!

Hi there, @"MarkMM", let's jump right into this! Do you think you can share some additional info with me, about this? You mentioned that you have the same issue as the OP, right? Feel free to give me some details in regards to the installed OS that your device is using at the moment, and if you have issues opening files,…

Hey @"NB14", let's jump right into this! Rewinding a folder, to the appropriate time before a deletion took place, should also restore the files in the folder. Is it possible that you didn't give it enough time, in order to see the files start populating online? Another thing I can think of, is that you rewound the folder…

Hi @"rofilmmedia", if you could also send me a screenshot of the error message you get, that'd be amazing. I'd need it in order to have a visual, and we'll proceed from there. 

Hey @"ksl0588", can I send you an email, in order for us to have a closer look into this? 

Hi @"NI44" & @"cinergia", when you're getting redirected to the Backup page, do you see any active backups at all? 

Hi @"CT_3", thanks for posting here today! It sounds like your sharing ability has been temporarily banned. Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"Davisfarms", let's jump right into this! Can you clarify the OS of the device you're using, along with the Dropbox version that you have installed there? Have you tried uninstalling, then re-installing the app, just to check if the behavior remains the same? Keep me posted, and we'll take it from there!

Hey @Pious Magician , I just sent you an email, I'll see you there!

Hey @"Anonymous0", did you notice this behavior with online-only files, or files synced as available offline?

Hi @"Andrew Smith " , I just sent you an email, I'll see you there!

Hey @"Stephen Leake", thanks for posting here today! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"Mon0600", are you definitely signed into a Google account with the same email as your Dropbox email? Can you send me a screenshot of the error message you're receiving, please? 

Hi @"Pious Magician ", welcome to our Community! Did Dropbox come preinstalled on the device or did you download it yourself? Also, did you create a new account or sign in with an existing account in the Acer promotion? Just make sure your account follows the terms of service for the promotion too. Let me know more!

Hey @"rofilmmedia", I can definitely see where you're coming from, and the frustration that stems from this. But we are here to try, and identify why this is happening. Does this happen with all of your files, and folders, or with specific file types? Do you happen to know the size of the content you're uploading, when you…

Awesome news @"Colin C.16"! If you need anything else, you know where to find us! 😊

Hey @"blubber", welcome to our Community! At the moment this isn't possible. However, it'd be a nice idea for a future feature request! If you have a moment, feel free to submit your idea here. Make sure to keep in mind these helpful tips, as to how you can submit your ideas with us, to ensure they get all the attention.…

Hey @"Sam112", can you try an advanced re-install, using these steps? 

Hi @"Angelrios", thanks for posting here today! I'm afraid that you won't be able to restore any permanently deleted files from your account since, as the relevant article outlines, if you permanently delete a file or folder, you can't recover it later. Do you have any old devices, that you can use in order to retrieve the…

Hi @"bbaise", welcome to our Community! Are you certain that the app is connected to the same Dropbox account as the one you're checking online? You can double check, by accessing the app's preferences, and then visiting your Account tab. Online, you can see the account by visiting your General settings. Provided it's the…

Hey @"Mon0600", thanks for reaching out to the Dropbox Community! Can you let me know what happens when you try to open, and edit your Google Docs via Dropbox? Do you get any errors? Do you have a paid G-Suite account to edit the files? It'll be helpful to also know which platform you're using. Keep me posted!

Hey @"pollyannet", let's jump right into this! In regards to the syncing issue you mentioned, can you try adding a password on more than one device, and see if any of your passwords sync across? This will help to narrow down if the syncing problem exists only with one of your devices, or if multiple devices are affected.…

Hey @"arishperez", I re-instated the article in my previous response. Could you check again, please?